DNS-O-Matic abuse error email spam

dirtybirdphoenix

March 18, 2018 04:26

Hi, i just started receiving the following emails every 5 to 15 minutes

--------------------

Below is the most recent response from your OpenDNS service registered at DNS-O-Matic.

If the response indicates an error, visit "link"
to make sure your settings are correct. Your username is ''.

In addition check to see that your OpenDNS settings are correct at "link"

OpenDNS response for 'Home':
--------------------
abuse
--------------------

You can choose to receive these emails on errors or after every update at "link"

- The DNS-O-Matic Team

--------------------

I went to the DNS-O-Matic websire and checked out the error log and all it says is

Errors requiring your attention

abuse

History

70.180.178.152, Mar 17, 2018 9:13 pm, ERROR
70.180.178.152, Mar 17, 2018 9:08 pm, ERROR
70.180.178.152, Mar 17, 2018 8:58 pm, ERROR
70.180.178.152, Mar 17, 2018 8:52 pm, ERROR
70.180.178.152, Mar 17, 2018 8:42 pm, ERROR
70.180.178.152, Mar 17, 2018 8:34 pm, ERROR
70.180.178.152, Mar 17, 2018 8:25 pm, ERROR
70.180.178.152, Mar 17, 2018 8:19 pm, ERROR
70.180.178.152, Mar 17, 2018 8:09 pm, ERROR
70.180.178.152, Mar 17, 2018 7:59 pm, ERROR

I understand that the abuse error means my system has updated too many times but the only update system I have been using is the the OpenDNS Dynamic IP updater client v2.2.1 and i don't see a way to change it to update less often.

any help is appreciated!

Comments

11 comments

unclerick March 18, 2018 11:46

I have the same issue. Looking forward to seeing what people write.

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rotblitz March 18, 2018 12:42 (Edited March 18, 2018 12:57)
Check the Updater's log file "%APPDATA%\OpenDNS Updater\log.txt" (open with WordPad, not with NotePad) to possibly see what the reason is that the Updater thinks your IP address changing so much often although it doesn't.

It could be that you use OpenDNS only randomly on this PC, for example if you have IPv6 connectivity without having configured OpenDNS on the IPv6 side, or that you have other DNS server addresses.configured beside the OpenDNS ones. If you are not sure, then the output of the following diagnostic commands can sched more light on it:
```
nslookup -type=txt debug.opendns.com.
nslookup myip.opendns.com.   (This is being used by the Updater too.)
nslookup whoami.akamai.net.
netsh interface ipv4 show dns
```
Also, this is not "email spam" but how you have configured it at DNS-O-Matic. You simply can disable these e-mails at https://www.dnsomatic.com/account/ setting it to "never".
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dirtybirdphoenix March 18, 2018 20:26

nslookup -type=txt debug.opendns.com.
Server: router.asus.com
Address: 192.168.1.1

Non-authoritative answer:
debug.opendns.com text =

"server m27.lax"
debug.opendns.com text =

"flags 20 0 50 3950000000000000000"
debug.opendns.com text =

"originid 78004951"
debug.opendns.com text =

"actype 2"
debug.opendns.com text =

"bundle 9784491"
debug.opendns.com text =

"source 70.180.178.152:27538"

nslookup myip.opendns.com.
Server: router.asus.com
Address: 192.168.1.1

Non-authoritative answer:
Name: myip.opendns.com
Address: 70.180.178.152

nslookup whoami.akamai.net.
Server: router.asus.com
Address: 192.168.1.1

Non-authoritative answer:
Name: whoami.akamai.net
Address: 129.219.17.92

netsh interface ipv4 show dns

Configuration for interface "Ethernet"
DNS servers configured through DHCP: 192.168.1.1
Register with which suffix: Primary only

Configuration for interface "Wi-Fi"
DNS servers configured through DHCP: 192.168.1.1
Register with which suffix: Primary only

Configuration for interface "Local Area Connection* 2"
DNS servers configured through DHCP: None
Register with which suffix: Primary only

Configuration for interface "Loopback Pseudo-Interface 1"
Statically Configured DNS Servers: None
Register with which suffix: Primary only

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dirtybirdphoenix March 18, 2018 20:49

I couldn't find much in the in the appdata log, mostly the same thing below repeating, changed email and pc names for privacy

Adding typo exceptions: PC-1,PC-2,PC-3,PC-4
sent ip update for user 'EMail', response: 'good 70.180.178.152' url: /nic/update?token=247F9BAF48A339E23E0993A9C9EEF5D3&v=2&hostname=Home host: updates.opendns.com
sent ip update for user 'EMail', response: 'good 70.180.178.152' url: /nic/update?token=247F9BAF48A339E23E0993A9C9EEF5D3&v=2&hostname=Home host: updates.opendns.com
sent ip update for user 'EMail', response: 'good 70.180.178.152' url: /nic/update?token=247F9BAF48A339E23E0993A9C9EEF5D3&v=2&hostname=Home host: updates.opendns.com
Adding typo exceptions: PC-1,PC-2,PC-3,PC-4
sent ip update for user 'EMail', response: 'good 70.180.178.152' url: /nic/update?token=247F9BAF48A339E23E0993A9C9EEF5D3&v=2&hostname=Home host: updates.opendns.com
sent ip update for user 'EMail', response: 'good 70.180.178.152' url: /nic/update?token=247F9BAF48A339E23E0993A9C9EEF5D3&v=2&hostname=Home host: updates.opendns.com
finished

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dirtybirdphoenix March 18, 2018 20:56

I also looked up the update history in the OpenDNS Updater and i'm not seeing multiple updated per minute

70.180.178.152 2018-03-18 13:51
70.180.178.152 2018-03-18 13:50
70.180.178.152 2018-03-18 13:25
70.180.178.152 2018-03-18 13:21
70.180.178.152 2018-03-18 13:18
70.180.178.152 2018-03-18 13:15
70.180.178.152 2018-03-18 13:11
70.180.178.152 2018-03-18 12:57
70.180.178.152 2018-03-18 12:49
70.180.178.152 2018-03-18 12:44
70.180.178.152 2018-03-18 12:22
70.180.178.152 2018-03-18 12:13

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rotblitz March 18, 2018 23:39

Sorry, I cannot see a problem from your command and log outputs except these unnecessary short-time interval repetitions. This must be investigated by OpenDNS support, because we users cannot help much with OpenDNS' software and a possible DNS-O-Matic account issue. Therefore open a support ticket with a link to this thread, "Submit a request" above.

And another observation is this log entry "host: updates.opendns.com". The update host of DNS-O-Matic is updates.dnsomatic.com. Maybe a program bug?

And a question: why do you update OpenDNS through DNS-O-Matic? This is not needed and not useful. You can update OpenDNS directly by disabling the "Send DNS-O-Matic updates" option in the settings of the Updater. I suspected already earlier that the update function through DNS-O-Matic with the official OpenDNS Updater may be broken.

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dirtybirdphoenix March 19, 2018 01:03

i didn't realize that i could change that setting, i will disable it, open a support ticket and report back.

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dirtybirdphoenix March 19, 2018 04:28

I'm no longer receiving the emails after deselecting "Send DNS-O-Matic updates", I open a support ticket and will report back if there is anything else to shed light on.

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thedevious1 March 19, 2018 15:24

Hey Guys, I too started having this issue on Friday. No changes to my computers, network, or anything.
Just all of a sudden, I started getting these messages, and when I go to the DNS-O-matic site, it says Error. Like it is not updating.

Yet, looking at my logs, Everything seems to be good, I don't see the errors in the logs. I just started a new log as well.
I have sent a support ticket, not expecting a response.

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buzzard72 March 19, 2018 22:15

I just received a reply from them saying they have resolved the issue:

------------------------

Mar 19, 15:10 PDT

Hi,

Thank you so much for your continued patience while our engineers were working on this matter. This issue has been resolved.

Please let us know if you have any questions, and we'll be happy to help.

Thanks,

xxxxx
Customer Support Team Lead
OpenDNS, Inc.

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dirtybirdphoenix March 19, 2018 22:19

Apparently it might have been an internal issue, these are the replies I got from OpenDNS support.

--------------------

(OpenDNS)

Mar 19, 15:10 PDT

Hi,

Thank you so much for your continued patience while our engineers were working on this matter. This issue has been resolved.

Please let us know if you have any questions, and we'll be happy to help.

Thanks,

Customer Support Team Lead
OpenDNS, Inc.

(OpenDNS)

Mar 19, 14:30 PDT

Hello,

Thank you for contacting OpenDNS Support. We are aware of this issue and are currently investigating. We will respond with further details once we have more information. We thank you for your patience and understanding.

Best regards,

Customer Support Team Lead
OpenDNS, Inc.

--------------------

I re selected the "Send DNS-O-Matic updates" and will report back as to whether the issue has been resolved.

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