DNS-O-Matic abuse error email spam

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11 comments

  • Avatar
    unclerick

    I have the same issue. Looking forward to seeing what people write. 

     

  • Avatar
    rotblitz (Edited )

    Check the Updater's log file "%APPDATA%\OpenDNS Updater\log.txt" (open with WordPad, not with NotePad) to possibly see what the reason is that the Updater thinks your IP address changing so much often although it doesn't.

    It could be that you use OpenDNS only randomly on this PC, for example if you have IPv6 connectivity without having configured OpenDNS on the IPv6 side, or that you have other DNS server addresses.configured beside the OpenDNS ones.  If you are not sure, then the output of the following diagnostic commands can sched more light on it:

    nslookup -type=txt debug.opendns.com.
    nslookup myip.opendns.com. (This is being used by the Updater too.)
    nslookup whoami.akamai.net.
    netsh interface ipv4 show dns

    Also, this is not "email spam" but how you have configured it at DNS-O-Matic.   You simply can disable these e-mails at https://www.dnsomatic.com/account/ setting it to "never".

  • Avatar
    dirtybirdphoenix

    nslookup -type=txt debug.opendns.com.
    Server: router.asus.com
    Address: 192.168.1.1

    Non-authoritative answer:
    debug.opendns.com text =

    "server m27.lax"
    debug.opendns.com text =

    "flags 20 0 50 3950000000000000000"
    debug.opendns.com text =

    "originid 78004951"
    debug.opendns.com text =

    "actype 2"
    debug.opendns.com text =

    "bundle 9784491"
    debug.opendns.com text =

    "source 70.180.178.152:27538"

    nslookup myip.opendns.com.
    Server: router.asus.com
    Address: 192.168.1.1

    Non-authoritative answer:
    Name: myip.opendns.com
    Address: 70.180.178.152


    nslookup whoami.akamai.net.
    Server: router.asus.com
    Address: 192.168.1.1

    Non-authoritative answer:
    Name: whoami.akamai.net
    Address: 129.219.17.92


    netsh interface ipv4 show dns

    Configuration for interface "Ethernet"
    DNS servers configured through DHCP: 192.168.1.1
    Register with which suffix: Primary only

    Configuration for interface "Wi-Fi"
    DNS servers configured through DHCP: 192.168.1.1
    Register with which suffix: Primary only

    Configuration for interface "Local Area Connection* 2"
    DNS servers configured through DHCP: None
    Register with which suffix: Primary only

    Configuration for interface "Loopback Pseudo-Interface 1"
    Statically Configured DNS Servers: None
    Register with which suffix: Primary only

  • Avatar
    dirtybirdphoenix

    I couldn't find much in the in the appdata log, mostly the same thing below repeating, changed email and pc names for privacy

    Adding typo exceptions: PC-1,PC-2,PC-3,PC-4
    sent ip update for user 'EMail', response: 'good 70.180.178.152' url: /nic/update?token=247F9BAF48A339E23E0993A9C9EEF5D3&v=2&hostname=Home host: updates.opendns.com
    sent ip update for user 'EMail', response: 'good 70.180.178.152' url: /nic/update?token=247F9BAF48A339E23E0993A9C9EEF5D3&v=2&hostname=Home host: updates.opendns.com
    sent ip update for user 'EMail', response: 'good 70.180.178.152' url: /nic/update?token=247F9BAF48A339E23E0993A9C9EEF5D3&v=2&hostname=Home host: updates.opendns.com
    Adding typo exceptions: PC-1,PC-2,PC-3,PC-4
    sent ip update for user 'EMail', response: 'good 70.180.178.152' url: /nic/update?token=247F9BAF48A339E23E0993A9C9EEF5D3&v=2&hostname=Home host: updates.opendns.com
    sent ip update for user 'EMail', response: 'good 70.180.178.152' url: /nic/update?token=247F9BAF48A339E23E0993A9C9EEF5D3&v=2&hostname=Home host: updates.opendns.com
    finished

  • Avatar
    dirtybirdphoenix

    I also looked up the update history in the OpenDNS Updater and i'm not seeing multiple updated per minute

    70.180.178.152 2018-03-18 13:51
    70.180.178.152 2018-03-18 13:50
    70.180.178.152 2018-03-18 13:25
    70.180.178.152 2018-03-18 13:21
    70.180.178.152 2018-03-18 13:18
    70.180.178.152 2018-03-18 13:15
    70.180.178.152 2018-03-18 13:11
    70.180.178.152 2018-03-18 12:57
    70.180.178.152 2018-03-18 12:49
    70.180.178.152 2018-03-18 12:44
    70.180.178.152 2018-03-18 12:22
    70.180.178.152 2018-03-18 12:13

  • Avatar
    rotblitz

    Sorry, I cannot see a problem from your command and log outputs except these unnecessary short-time interval repetitions.  This must be investigated by OpenDNS support, because we users cannot help much with OpenDNS' software and a possible DNS-O-Matic account issue.  Therefore open a support ticket with a link to this thread, "Submit a request" above.

    And another observation is this log entry "host: updates.opendns.com".  The update host of DNS-O-Matic is updates.dnsomatic.com.  Maybe a program bug?

    And a question: why do you update OpenDNS through DNS-O-Matic?  This is not needed and not useful.  You can update OpenDNS directly by disabling the "Send DNS-O-Matic updates" option in the settings of the Updater.  I suspected already earlier that the update function through DNS-O-Matic with the official OpenDNS Updater may be broken.

  • Avatar
    dirtybirdphoenix

    i didn't realize that i could change that setting, i will disable it, open a support ticket and report back.

  • Avatar
    dirtybirdphoenix

    I'm no longer receiving the emails after deselecting "Send DNS-O-Matic updates", I open a support ticket and will report back if there is anything else to shed light on.

  • Avatar
    thedevious1

    Hey Guys, I too started having this issue on Friday.  No changes to my computers, network, or anything.  
    Just all of a sudden, I started getting these messages, and when I go to the DNS-O-matic site, it says Error.  Like it is not updating. 

    Yet, looking at my logs,  Everything seems to be good, I don't see the errors in the logs.  I just started a new log as well. 
    I have sent a support ticket, not expecting a response. 

     

  • Avatar
    buzzard72

    I just received a reply from them saying they have resolved the issue:

    ------------------------

    Mar 19, 15:10 PDT

    Hi,

    Thank you so much for your continued patience while our engineers were working on this matter. This issue has been resolved.

    Please let us know if you have any questions, and we'll be happy to help.

    Thanks,

    xxxxx 
    Customer Support Team Lead
    OpenDNS, Inc.

  • Avatar
    dirtybirdphoenix

    Apparently it might have been an internal issue, these are the replies I got from OpenDNS support.

    --------------------

    (OpenDNS)

    Mar 19, 15:10 PDT

    Hi,

    Thank you so much for your continued patience while our engineers were working on this matter. This issue has been resolved.

    Please let us know if you have any questions, and we'll be happy to help.

    Thanks,

    Customer Support Team Lead
    OpenDNS, Inc.

    (OpenDNS)

    Mar 19, 14:30 PDT

    Hello,

    Thank you for contacting OpenDNS Support. We are aware of this issue and are currently investigating. We will respond with further details once we have more information. We thank you for your patience and understanding.

    Best regards,

    Customer Support Team Lead
    OpenDNS, Inc.

    --------------------

    I re selected the "Send DNS-O-Matic updates" and will report back as to whether the issue has been resolved.

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