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    rotblitz

    Why do you report this?  The knowledge base is your friend!  The forum has a search function.

    https://support.opendns.com/hc/en-us/articles/227987587

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  • Avatar
    guddan

    I opened a support ticket now.

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  • Avatar
    rotblitz

    Did you first follow the instructions I linked to?  To no avail?

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    guddan

    yes. the instructions did not say much other than to use the desktop genie utility rather than mobile based utility and I was using the desktop genie utility and it is the latest version. 

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  • Avatar
    rotblitz

    Ok, then you did it well with raising a ticket.

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