Google classroom/google drive block all documents my kids need when using whitelist

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15 comments

  • Avatar
    rotblitz (Edited )

    I'm really sorry, I missed this list although searching for it a few times.  Now I found it.

    And yes, it's hard to reproduce an issue from the past.  It should still work even if you removed classroom.google.com from the whitelist.  If not, then it's a current issue and can be investigated further.  I would know how to narrow it down.

  • Avatar
    tdwood_x23

    It IS an OpenDNS problem! I didn't experience this until I directed my network to OpenDNS. I can also turn my VPN on for my laptop (bypassing OpenDNS) and it works. My child can access google classrooms but cannot pull down the documents that are needed unless I let him use my VPN. If I need to do a packet capture of the exchange between the sites then I will happily oblige, but I reiterate that this IS an OpenDNS issue. Thanks

  • Avatar
    tdwood_x23

    Also, lyndsay26, I fixed this by going into the web content filtering dashboard and scrolling to the bottom where I can select 'Manage Individual Domains'. I selected 'never block' from the drop down and then added classroom.google.com in the box and applied the filter and I was able to get it to work (I also did a DNS flush, but that may or may not be necessary or even something that a regular user would do). I hope that helps for you and your kids (although this is months later)

  • Avatar
    rotblitz

    So, it wasn't an OpenDNS problem, but a user problem who had the wrong dashboard settings.

  • Avatar
    tdwood_x23

    I understand what you are saying, but I still have to say that OpenDNS needs to look at their categories. For example, I have it blocking Porn, Nudity, Adult Themes, Hate, Dating, Adware, Gambling, Sexuality, and Web Spam. There is no section in there where am I blocking anything educational (at least I didn't think any of those were educational). 

    Why should a user even have to white list a site when their settings don't truly reflect an attempt to block anything about that site? That is why I still say that this is an OpenDNS issue and that they should look into correcting it. We could go back and forth in a debate but I truly see no reason why google classroom would be blocked and I have no doubt that any average customer that is using this service and ran into this problem would wonder the same thing. 

    If there are known cases of people using google classroom for something nefarious, then I will kindly cede my stance and go back and edit or delete my comments. However, I haven't heard of that being manipulated in such a way. 

  • Avatar
    rotblitz

    Domain tagging is a community effort: https://community.opendns.com/domaintagging/faq/
    The community is not error-free, as no community is.  If you have problems with how a domain is categorized, simply raise a support ticket, link "Submit a request" above, with what is wrong, and how you would like to have it changed.

    "I still have to say that OpenDNS needs to look at their categories."

    Oh, they certainly do!  You must just request it.  If nobody complains, everything is treated to be fine.

    "There is no section in there where am I blocking anything educational"

    See here: https://domain.opendns.com/classroom.google.com
    That's why this domain may have been blocked for you, in case you blocked category Search Engines.

    Again, it's not an OpenDNS problem, but purely a user problem.

  • Avatar
    tdwood_x23

    Thank you for your response. I will submit a ticket to request the change.

    As far as my case, I listed exactly what I have blocked (nothing more and nothing less) and that is why we are having this discussion of where the problem was. 

     

     

  • Avatar
    rotblitz

    This is not a problem, but a feature.  For example:

    If you block google.com (via category Search Engines or individually), then this and all its subdomains (like www, images, classroom, mail, etc.) are being blocked too (via inheritance) unless a subdomain has its own different category.

    This is what is meant at https://domain.opendns.com/classroom.google.com

  • Avatar
    tdwood_x23

    Thank you again. I will say that I understand how the inheritance works with domains. However, I am not nor have I ever blocked google or search engines. I listed what I was blocking above.

    I already submitted a request to have this "feature" reassessed, since I never intended on using it (intentionally or unintentionally). Regardless, the last post explaining what inheritance is for users is helpful because that could possibly help us in other future instances.

  • Avatar
    rotblitz

    "I listed what I was blocking above."

    I don't see a list so assume you had nothing blocked and content filtering at "none".  In this case the only explanation I have is that you inherited an IP address which was registered with another OpenDNS user's dashboard, so in fact you used his settings, not yours.  This can happen in rare cases.

  • Avatar
    tdwood_x23

    "For example, I have it blocking Porn, Nudity, Adult Themes, Hate, Dating, Adware, Gambling, Sexuality, and Web Spam."

    This was listed above with your response 30 minutes later.

    I CAN see the rare cases where that might be slightly possible because of how the ISPs distribute the IP addresses to their users. It did clear up after I whitelisted that site and I had no other issues, so I'm not sure if that was the case (not saying that it wasn't). If it was the case, I'm not sure how either the user or OpenDNS would be able to know, aside from the user using the updater tool, which I was using. A solution for that scenario, if possible, is definitely beyond the scope of this forum.

     

  • Avatar
    tdwood_x23

    I'll check it again when I have a chance and respond with an answer and possibly provide screenshots, if necessary. I did submit a ticket so I'm hoping something is already in the works.

  • Avatar
    tdwood_x23

    Update: I removed the whitelist for the google classroom and google drive, waited a few minutes, and flushed the DNS (to be sure) and the issue has been resolved for my network.

    A side of me wants to put the whitelist back in there because I know how weird things happen in IT, but I will continue to monitor for any issues. 

    For other users with similar situations, I would definitely advise to ensure that they put the whitelist in correctly and apply it, then if you believe that there is an issue with the category to submit a ticket/request to have OpenDNS look into it, because the system does work. Then periodically check to see if the issue has been resolved.

    Rotblitz, thank you for pointing out the ticket/request process because I completely looked over that.

  • Avatar
    rotblitz (Edited )

    After all, it looks like that entering the domain into the whitelist did not really solve your problem.  It happened just by coincidence.  As I said, most likely your IP address was registered with another user's dashboard at this time, so you used someone else's settings, not yours.

    If it occurs again, visit https://dashboard.opendns.com/settings/ to ensure that your IP address is correctly registered, i.e. bold for your network if logged in from it.

     

  • Avatar
    rotblitz (Edited )

    "I have been having to change the internet permissions then load the page then change the permissions back."

    What you are saying here does not clearly indicate this being an OpenDNS problem, but rather the internet settings for browsers.

    Else, it could be that you didn't whitelist all domains being used by these Google services. 
    In case you're using OpenDNS Home (VIP) with whitelist-only mode, check the blocked domains at https://dashboard.opendns.com/stats/all/blockeddomains to see what Google domains still need to be put into the whitelist.

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