Dnsomatic stopped working with ydns.io

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adrian

September 04, 2018 19:12

I sent several email on the bottom of the page, but nobody contacted be. All my ydns.io domain started not updating before some days ago.

 

The error is:

 

Below is the most recent response from your yDNS service registered at DNS-O-Matic.

If the response indicates an error, visit https://www.dnsomatic.com/account
to make sure your settings are correct. Your username is ''.

In addition check to see that your yDNS settings are correct at https://ydns.eu.

yDNS response for 'xy.ydns.io':
--------------------
Missing Authorization header
--------------------

You can choose to receive these emails on errors or after every update at https://www.dnsomatic.com/account/

- The DNS-O-Matic Team

 

The problem is on dnsomatic side. Please fix it.

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  rotblitz September 05, 2018 08:50 (Edited September 05, 2018 08:51)

  Nobody of us other users here can fix anything at DNS-O-Matic.  If you want to talk to Support, you raise a ticket, link "Submit a request" above.

  Whatever, the messages 'Your username is ''' and "Missing Authorization header" indicate that you did something wrong with entering your DNS-O-Matic user name or your yDNS API username as specified by yDNS.  What update client do you use to send your updates to DNS-O-Matic?

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  alexo January 06, 2021 16:49

  Revisiting this issue.

  I started getting those errors from DNS-O-Matic for yDNS at about the same time, and opened a ticket.  After a bit of back and forth, that ticket got escalated to "the engineers" but nothing was fixed.

  Two years later, I opened another ticket, asking about the status, and got a similar reply.

  Then these tickets (and some of the other tickets I opened) got silently deleted from the system.  Not closed, deleted.

  The take away:

  1) The problem was, and still is, on the DNS-O-Matic side.

  2) The OpenDNS customer support is adversarial.  Unfortunately, I see no way to complain about that, and as far as I know, it could as well be Cisco's policy.

   

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  bshogeman February 02, 2022 13:48

  Same issue. API credentials copied from yDNS. Given in the hostname. But always: yDNS response for 'xyz.ydns.eu': Missing Authorization header.

  yDNS also offers a simple Update URL without the need of authentication. That works fine but can't be included in DNS-O-Matic. 

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