Dnsomatic stopped working with ydns.io

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    rotblitz (Edited )

    Nobody of us other users here can fix anything at DNS-O-Matic.  If you want to talk to Support, you raise a ticket, link "Submit a request" above.

    Whatever, the messages 'Your username is ''' and "Missing Authorization header" indicate that you did something wrong with entering your DNS-O-Matic user name or your yDNS API username as specified by yDNS.  What update client do you use to send your updates to DNS-O-Matic?

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    alexo

    Revisiting this issue.

    I started getting those errors from DNS-O-Matic for yDNS at about the same time, and opened a ticket.  After a bit of back and forth, that ticket got escalated to "the engineers" but nothing was fixed.

    Two years later, I opened another ticket, asking about the status, and got a similar reply.

    Then these tickets (and some of the other tickets I opened) got silently deleted from the system.  Not closed, deleted.

    The take away:

    1) The problem was, and still is, on the DNS-O-Matic side.

    2) The OpenDNS customer support is adversarial.  Unfortunately, I see no way to complain about that, and as far as I know, it could as well be Cisco's policy.

     

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