One laptop on the network not connecting to internet anymore after changing router DNS to openDNS

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7 comments

  • Avatar
    rotblitz

    Post the complete plain text output of the following diagnostic commands here, from the PC where it does not work:

    nslookup whoami.akamai.net.
    netsh interface ipv4 show config
    netsh interface ipv6 show addresses
    netsh interface ipv6 show dnsservers

     

  • Avatar
    kris3

    Hello, Please see below the responses. It has two sets of outputs. The first set is without configuring the router with openDNS. The second set is after configuring my router with openDNS settings. Thank you!

    C:\>nslookup whoami.akamai.net
    Server:  hitronhub.home
    Address:  192.168.0.1
     
    Non-authoritative answer:
    Name:    whoami.akamai.net
    Address:  209.148.131.45
     
     
    C:\>netsh interface ipv4 show config
     
    Configuration for interface "Local Area Connection* 3"
        DHCP enabled:                         Yes
        InterfaceMetric:                      25
        DNS servers configured through DHCP:  None
        Register with which suffix:           Primary only
        WINS servers configured through DHCP: None
     
    Configuration for interface "Local Area Connection* 4"
        DHCP enabled:                         Yes
        InterfaceMetric:                      25
        DNS servers configured through DHCP:  None
        Register with which suffix:           Primary only
        WINS servers configured through DHCP: None
     
    Configuration for interface "Wi-Fi"
        DHCP enabled:                         Yes
        IP Address:                           192.168.0.18
        Subnet Prefix:                        192.168.0.0/24 (mask 255.255.255.0)
        Default Gateway:                      192.168.0.1
        Gateway Metric:                       0
        InterfaceMetric:                      60
        DNS servers configured through DHCP:  192.168.0.1
        Register with which suffix:           Primary only
        WINS servers configured through DHCP: None
     
    Configuration for interface "Bluetooth Network Connection 2"
        DHCP enabled:                         Yes
        InterfaceMetric:                      65
        DNS servers configured through DHCP:  None
        Register with which suffix:           Primary only
        WINS servers configured through DHCP: None
     
    Configuration for interface "Loopback Pseudo-Interface 1"
        DHCP enabled:                         No
        IP Address:                           127.0.0.1
        Subnet Prefix:                        127.0.0.0/8 (mask 255.0.0.0)
        InterfaceMetric:                      75
        Statically Configured DNS Servers:    None
        Register with which suffix:           Primary only
        Statically Configured WINS Servers:   None
     
     
    C:\>netsh interface ipv6 show addresses
     
    Interface 9: Local Area Connection* 3
     
    Addr Type  DAD State   Valid Life Pref. Life Address
    ---------  ----------- ---------- ---------- ------------------------
    Other      Deprecated    infinite   infinite fe80::189f:7768:e633:7912%9
     
    Interface 19: Local Area Connection* 4
     
    Addr Type  DAD State   Valid Life Pref. Life Address
    ---------  ----------- ---------- ---------- ------------------------
    Other      Deprecated    infinite   infinite fe80::d3d:cb93:3d59:7f28%19
     
    Interface 12: Bluetooth Network Connection 2
     
    Addr Type  DAD State   Valid Life Pref. Life Address
    ---------  ----------- ---------- ---------- ------------------------
    Other      Deprecated    infinite   infinite fe80::52c:c470:2011:b449%12
     
    Interface 1: Loopback Pseudo-Interface 1
     
    Addr Type  DAD State   Valid Life Pref. Life Address
    ---------  ----------- ---------- ---------- ------------------------
    Other      Preferred     infinite   infinite ::1
     
     
    C:\>netsh interface ipv6 show dnsservers
     
    Configuration for interface "Local Area Connection* 3"
        DNS servers configured through DHCP:  fec0:0:0:ffff::1%1
                                              fec0:0:0:ffff::2%1
                                              fec0:0:0:ffff::3%1
        Register with which suffix:           Primary only
     
    Configuration for interface "Local Area Connection* 4"
        DNS servers configured through DHCP:  fec0:0:0:ffff::1%1
                                              fec0:0:0:ffff::2%1
                                              fec0:0:0:ffff::3%1
        Register with which suffix:           Primary only
     
    Configuration for interface "Bluetooth Network Connection 2"
        DNS servers configured through DHCP:  fec0:0:0:ffff::1%1
                                              fec0:0:0:ffff::2%1
                                              fec0:0:0:ffff::3%1
        Register with which suffix:           Primary only
     
    Configuration for interface "Loopback Pseudo-Interface 1"
        Statically Configured DNS Servers:    fec0:0:0:ffff::1%1
                                              fec0:0:0:ffff::2%1
                                              fec0:0:0:ffff::3%1
        Register with which suffix:           Primary only
     
     
    C:\>nslookup whoami.akamai.net
    DNS request timed out.
        timeout was 2 seconds.
    Server:  UnKnown
    Address:  208.67.222.222
     
    DNS request timed out.
        timeout was 2 seconds.
    DNS request timed out.
        timeout was 2 seconds.
    *** Request to UnKnown timed-out
     
    C:\>netsh interface ipv4 show config
     
    Configuration for interface "Local Area Connection* 3"
        DHCP enabled:                         Yes
        InterfaceMetric:                      25
        DNS servers configured through DHCP:  None
        Register with which suffix:           Primary only
        WINS servers configured through DHCP: None
     
    Configuration for interface "Local Area Connection* 4"
        DHCP enabled:                         Yes
        InterfaceMetric:                      25
        DNS servers configured through DHCP:  None
        Register with which suffix:           Primary only
        WINS servers configured through DHCP: None
     
    Configuration for interface "Wi-Fi"
        DHCP enabled:                         Yes
        IP Address:                           192.168.0.18
        Subnet Prefix:                        192.168.0.0/24 (mask 255.255.255.0)
        Default Gateway:                      192.168.0.1
        Gateway Metric:                       0
        InterfaceMetric:                      50
        DNS servers configured through DHCP:  208.67.222.222
                                              208.67.220.220
        Register with which suffix:           Primary only
        WINS servers configured through DHCP: None
     
    Configuration for interface "Bluetooth Network Connection 2"
        DHCP enabled:                         Yes
        InterfaceMetric:                      65
        DNS servers configured through DHCP:  None
        Register with which suffix:           Primary only
        WINS servers configured through DHCP: None
     
    Configuration for interface "Loopback Pseudo-Interface 1"
        DHCP enabled:                         No
        IP Address:                           127.0.0.1
        Subnet Prefix:                        127.0.0.0/8 (mask 255.0.0.0)
        InterfaceMetric:                      75
        Statically Configured DNS Servers:    None
        Register with which suffix:           Primary only
        Statically Configured WINS Servers:   None
     
     
    C:\>netsh interface ipv6 show addresses
     
    Interface 9: Local Area Connection* 3
     
    Addr Type  DAD State   Valid Life Pref. Life Address
    ---------  ----------- ---------- ---------- ------------------------
    Other      Deprecated    infinite   infinite fe80::189f:7768:e633:7912%9
     
    Interface 19: Local Area Connection* 4
     
    Addr Type  DAD State   Valid Life Pref. Life Address
    ---------  ----------- ---------- ---------- ------------------------
    Other      Deprecated    infinite   infinite fe80::d3d:cb93:3d59:7f28%19
     
    Interface 12: Bluetooth Network Connection 2
     
    Addr Type  DAD State   Valid Life Pref. Life Address
    ---------  ----------- ---------- ---------- ------------------------
    Other      Deprecated    infinite   infinite fe80::52c:c470:2011:b449%12
     
    Interface 1: Loopback Pseudo-Interface 1
     
    Addr Type  DAD State   Valid Life Pref. Life Address
    ---------  ----------- ---------- ---------- ------------------------
    Other      Preferred     infinite   infinite ::1
     
     
    C:\>netsh interface ipv6 show dnsservers
     
    Configuration for interface "Local Area Connection* 3"
        DNS servers configured through DHCP:  fec0:0:0:ffff::1%1
                                              fec0:0:0:ffff::2%1
                                              fec0:0:0:ffff::3%1
        Register with which suffix:           Primary only
     
    Configuration for interface "Local Area Connection* 4"
        DNS servers configured through DHCP:  fec0:0:0:ffff::1%1
                                              fec0:0:0:ffff::2%1
                                              fec0:0:0:ffff::3%1
        Register with which suffix:           Primary only
     
    Configuration for interface "Bluetooth Network Connection 2"
        DNS servers configured through DHCP:  fec0:0:0:ffff::1%1
                                              fec0:0:0:ffff::2%1
                                              fec0:0:0:ffff::3%1
        Register with which suffix:           Primary only
     
    Configuration for interface "Loopback Pseudo-Interface 1"
        Statically Configured DNS Servers:    fec0:0:0:ffff::1%1
                                              fec0:0:0:ffff::2%1
                                              fec0:0:0:ffff::3%1
        Register with which suffix:           Primary only
     
     
    C:\>
  • Avatar
    rotblitz

    My observations are these:

    You do not have IPv6 connectivity or have disabled IPv6 connectivity, so you don't need to care about DNSv6.

    You have configured OpenDNS on the LAN/DHCP side of the router, not on the WAN side.  But this does not work for whatever reason.  Your DNS traffic does not go out to OpenDNS at all, so you don't have DNS.  It seems to be a router glitch, or you have blocked port 53 traffic passthrough with an outbound firewall rule on the router.

  • Avatar
    kris3

    I missed to mention that I was using Circle for Disney to filter web. I moved the device out of this and it is working now. Thanks for your assistance on this, much appreciated!

    I just had another question though, is there a way to view device level traffic? Right now the statistics just show the domains accessed across all devices, but not the time of access or the device from which it was accessed. Thank you!

  • Avatar
    rotblitz (Edited )

    Yes, Disney Circle is incompatible with any other DNS service.  You can use the one or the other only.  And this is identical with my observation "you have blocked port 53 traffic passthrough with an outbound firewall rule on the router".  This is what Disney Circle does on your router.

    And no, there is fortunately no way to see something private like your devices from outside your network.  OpenDNS (and other services) just see your one public IP address, not any other device specific details out of your local area network (LAN).

    If you need information about the devices and times of your DNS traffic, you had to upgrade to Cisco Umbrella, the commercial version of OpenDNS, which includes installing additional software locally sending this information to OpenDNS.

    "the statistics just show the domains accessed"

    No, not accessed, just queried.  DNS is the phone book of the internet, not the phone lines.  Your DNS traffic and stats do not allow to finally state if a domain was accessed at all.  It is only certain that it was queried to e.g. find the IP address for it.

  • Avatar
    marlinputnam8745

    You have configured OpenDNS on the LAN/DHCP side of the router, not on the WAN side.  But this does not work for whatever reason.  Your DNS traffic does not go out to OpenDNS at all, so you don't have DNS.  It seems to be a router glitch, or you have blocked port 53 traffic passthrough with an outbound firewall rule on the router.

  • Avatar
    rotblitz

    Yes, this is what I said already.  Not sure why you repeat it...

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