Permissions changed on their own (Support won't respond)

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    rotblitz (Edited )

    You're here in the OpenDNS forum which is a user community forum and frequented by home users.  You'll hardly find Umbrella support here.  Regardless...

    What did you do?  Did you raise a support ticket from the Umbrella forum or from your dashboard?

    They only will call you if you subscribed to extended support, of course. 
    https://umbrella.cisco.com/support/options
    Else you get 24x5 e-mail support.  You get what you paid for.

    Re "We have a client who now has me configured as a Read Only."

    Well, so it is with this client to undo that, not with Umbrella support.  You apparently applied the wrong rights to the client?  Or it's simply the wrong client and you better cancel the business relationship?

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