So, I'm a full admin at the top level. We have a client who now has me configured as a Read Only.. I built every policy. I had to login to make a change. It won't let me. The customer has not been able to get to their site all day long because support has completely blanked on my ticket. I tried calling the phone number but it's disconnected. So.. OpenDNS has hung my client out to dry, and won't answer calls or return tickets. Has anyone else had this experience? This is 100% unacceptable. I have to look for new content filtering companies now. Under no circumstance will we work with a vendor that thinks it's OK for a client to have 5 hours of downtime without any response. I'm disgusted.
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