Error when trying to activate Parental Controls on Netgear Nighthawk - Disappearing Requests

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    rotblitz

    Unfortunately we other users cannot help you either.  You need to be patient.  The usual response time is 72 hours during business days but can be longer depending on the number of tickets they get.  And there is no alternative route for contact unless you purchased an extended support package.

    Another thing is that your tickets seem to disappear.  This is unusual.  Tickets may be closed, but they don't disappear.  And if something changes with a ticket, you get an e-mail notification too.  I still can see my tickets from years ago.

    You find your tickets here: https://support.opendns.com/hc/en-us/requests
    Or maybe here?  https://support.umbrella.com/hc/en-us/requests
    (You must be logged in for this purpose.)

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