I discovered my new router seems to be associated with someone else's OpenDNS Account. When I try to activate the parental controls it says, "This device appears to be registered to another OpenDNS User."
Following the suggested instructions in the community, I created a Support Request. I attached the screen shots requested by the FAQ page referenced in the error message as well as the serial number and proof of purchase. The KB link I was referred to is https://support.opendns.com/hc/en-us/articles/227987587
I have submitted three tickets in the last several days. Each time I have submitted the supporting documents. The tickets only show for one day in my activities on the OpenDNS website, and I get no email confirmation. Then the next day they are gone. Are they working on this issue, or just deleting the tickets? How do I know if the fix is in process, or if there is an alternative route for contact? Thanks!
Please sign in to leave a comment.