How to remove or disable Parental Controls on an R8500

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info

May 08, 2019 08:13

I enabled Parental Control on my R8500 and now want to disable it.  I want to set my own DNS servers.  I've searched and seen instructions but they don't apply to the R8500 or its firmware (updated to latest).  There's no on/off toggle switch.

Other notes:

-  All "Parental Control" links or menu options go to netgear.opendns.com

- There is no disable in netgear.opendns.com

- I tried deleting my netgear.opendns.com account.  --> no difference

- I can't manually change my DNS IPs.  A popup appears saying to first disable Parental Controls.

- There are also instructions to install the Netgear Android app and connect it to the router.  --> Tried this too.  It connects, but the Parental Controls are not in the settings.

 

I'm out of ideas.

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  rotblitz May 08, 2019 08:20

  Does this help?
  https://support.opendns.com/hc/en-us/articles/227987607

  Btw, it's worth to also ask this question in the Netgear community forum.

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  info May 09, 2019 05:22

  Thanks for the response.

  I had already seen that page.  Unfortunately, it's out of date:

  -  Netgear Genie app was replaced by the Nighthawk app.  I installed it and connected my router, but there are no Parental Controls.

  - At the bottom of the page is a link to download NETGEAR Management Utility.  The link goes to a download page goes nowhere.  (I only use Linux, but maybe it would work under WINE).

  I think I'll have to hard reset my router to turn off Parental Controls. 

  (Wow, someone in QA really dropped the ball on this one)

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  info May 09, 2019 05:56

  Thanks for the tip on searching and posting in a Netgear forum.  It seems I'm not the only one.  There are a few recent posts with the same problem.  The only solution from a Netgear staff says to use the PC version of Netgear Genie.

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