I submitted a ticket last Tuesday and have STILL not gotten any reaction from support. I did, however add more info. to my ticket within 24 hrs, which I understand that for some reason drops me to the bottom of the queue, but still, I have not received a reply since Wednesday. Here it is, 3 days later and my ticket is still OPEN, and I have never -- in the past 15 years or so since I've paid for subscriptions online -- had to wait 3 days for someone to even *look* at my ticket. 24 hours should be plenty of time to get back to a paying subscriber. If not, they need to hire more people.
What has happened to this company? I used to get better support back when I was a Basic customer.
Would someone from support PLEASE look at my ticket and try to answer my questions? I really would appreciate it. And, I apologize for being snarky, but I don't see the point of paying for a subscription if I'm not getting quality service in return.
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