"Video sharing" category now blocking NetFlix

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csjjpm

November 13, 2019 08:48

This only happens on my smart TVs.

I have had time blocks set for a while which block YouTube at certain times of the day by ticking 'Video sharing'.  I updated my firmware and the 'Parental controls' was reset.  I logged back into to OpenDNS and now NetFlix is blocked at those times.

I unticked 'Video sharing' and Netflix works.  I tick (block) 'Video sharing' and NetFlix is blocked.

 

I can access NetFlix from a browser on my laptop.

 

What is going on?

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  rotblitz November 15, 2019 10:32

  A domain being used by Netflix may have been added to the Video Sharing category in the meantime.

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  csjjpm November 21, 2019 17:51

  I submitted a support request last week and unlike Donald Trump there has been total silence

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  csjjpm November 21, 2019 19:31

  These are the stats from my OpenDNS account.

  The 'Reason' for blocking NetFlix (nflxso.net) expands to 'Movies, Television, Video Sharing'.

  

   

  I had whitelisted that domain and it doesn't make a difference, NetFlix is still blocked during the custom time blocks.

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  rotblitz November 22, 2019 12:36

  Netgear LPC does not come with stats. It seems you are using OpenDNS Home and LPC in parallel. These services are incompatible. You can use only one of them at any time.

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  csjjpm November 22, 2019 15:59

  I don't have anything else installed.  I ticked the OpenDNS stats option when I logged on here to report my problem.  What would I have to be running for Open DNS Home to be competing with the NetGear LPC?  The thing is if I untick 'video sharing' on LPC then NetFlix works.

   

  The issue is that NetFlix is being blocked by the 'video sharing' category.  Something I pointed out at the beginning and you've chosen to ignore.

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  rotblitz November 22, 2019 16:18 (Edited November 22, 2019 16:21)

  I didn’t ignore anything. But the results are inconsistent and random if using both services.
  What service do you want to use? Netgear LPC or OpenDNS Home? Decide this first, and then we can repair the rest.

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  csjjpm November 23, 2019 10:42

  The results aren't inconsistent.  In LPC if I enable block 'Video sharing' then I can't watch Netflix.  If I disable block 'video sharing' I can watch netflix.  So, NetFlix is being blocked by 'Video sharing' in LPC.

   

  Regarding the 'Open DNS Home'.  I went into the dashboard.  Added my IP address as 'home' and enabled stats logging.  I'm not sure how, as you suggest, this is interfering with LPC.  I configured this Open DNS home stats logging option after the problem with LPC 'video sharing' blocking NetFlix started occuring.  The logging shows that netflix is being blocked by the 'video sharing' category, I would have thought this was useful diagnostic information.

   

  I did not configure anything else in Open DNS Home, I do not have any clients configured on my network or any other OpenDNS software running other than LPC on my netgear router

   

  This is in the Open DNS Home dashboard

  

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  csjjpm November 23, 2019 10:44

  I've deleted my network from Open DNS Home and NetFlix is still blocked when 'video sharing' is blocked.  Who manages the categories?

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  rotblitz November 23, 2019 12:28

  This means now you're using LPC alone.  Your LPC dashboard is only at https://netgear.opendns.com/

  The categories are managed by OpenDNS.  If something still does not work, you have to wait for your ticket to be responded to.

  Also, a comment on your whitelist: an entry like netflix.com means and includes this and every subdomain like movies.netflix.com or nccp.netflix.com.  No need to list any subdomain then, you can save this.

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  csjjpm November 25, 2019 22:17

  Yeah I read that the subdomains are covered by the parent domain after I had added this list which I transcribed from a NetFlix support thread about what domains to whitelist.

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