Still getting the same message.. I could never get the Parental Control set up. :( First create an account, then this messages...
I have the same issue.
The issue started when I started using same account for the another netgear router. The first router I had was set up and worked properly. When that router stopped working, I bought another netgear router and used same old account to set up netgear genie. I did open a case but never resolved.
Open another ticket, or use OpenDNS Home instead of LPC.
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