dns blocking not working

charles1983

March 31, 2020 15:58

i have blocked some categories but they are still getting through. whats wrong?

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10 comments

rotblitz March 31, 2020 19:45

Copy & paste the complete plain text output of the following diagnostic commands to here.
nslookup -type=txt debug.opendns.com.
nslookup whoami.akamai.net.

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ramrocval April 30, 2020 18:06

Hi There:

Same question about this issue, how i can know if our customer categories i selected to be blocking is working?
Here are the texts:

1.-nslookup -type=txt debug.opendns.com.

Servidor: UnKnown
Address: 10.0.0.1

Respuesta no autoritativa:
debug.opendns.com text =

"server r3.rio1"
debug.opendns.com text =

"device 00003C0AE10DF21B"
debug.opendns.com text =

"flags 40422 0 8010 1800000000000000000039400005100000010C2"
debug.opendns.com text =

"originid 41809567"
debug.opendns.com text =

"actype 1"
debug.opendns.com text =

"bundle 41809567"
debug.opendns.com text =

"source 190.43.173.133:22609"

2.-nslookup whoami.akamai.net.

Servidor: UnKnown
Address: 10.0.0.1

Nombre: whoami.akamai.net
Address: 2a04:e4c0:41::64

Please, your recommendations is highly appreciated.

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rotblitz May 01, 2020 10:46

It seems you are using LPC and OpenDNS Home in parallel. These services are incompatible. Use only one of them at any time.

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ramrocval May 03, 2020 01:09

Hi:

Thanks for your answer, please can you be more specific how to fix this issue since from the router only your DNS IPs are configured, i also have an antivirus installed in the computer that also have a parental control option, but i check and it is disabled.

Regards and keep safe!

ramrocval

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rotblitz May 03, 2020 10:41 (Edited May 03, 2020 10:55)

As first you must decide what service you want to use, Live Parental Controls or OpenDNS Home. Depending on this, you follow the related instructions.

Also, these are not my DNS IP addresses. I‘m just a user like you, but no Netgear router here.

Also, LPC is enabled on your router, as can be seen from the command output.

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rotblitz May 03, 2020 10:50

See https://support.opendns.com/hc/en-us/articles/228007927-Netgear-Genie-Web-Interface-Device-Configuration
and https://support.opendns.com/hc/en-us/articles/228007787-Netgear-Non-Genie-Web-Interface-Device-Configuration

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rotblitz May 03, 2020 10:52

For LPC see https://kb.netgear.com/25687/How-do-I-set-up-Live-Parental-Controls-on-my-NETGEAR-router-using-the-genie-desktop-app

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ramrocval May 05, 2020 05:00

Hi There:
First want to thank you for your time in give us more detail how to solve my issue.
(Unfortunately my router doesn´t support the new circle parental control)

Sorry, I had the DNS servers in my router pointing to OpenDNS server. So I removed those as well as I was using LPC from Genie app.
Now DNS servers are as provided by ISP

Just one more question; when a site is blocked do you have an image or screenshot what appears in the computer when a block access is done?

I ran again the CMD commands, please let me know of the service now is running ok.

nslookup -type=txt debug.opendns.com.
Servidor: UnKnown
Address: 10.0.0.1

opendns.com
        primary name server = auth1.opendns.com
        responsible mail addr = noc.opendns.com
        serial = 1588649383
        refresh = 16384 (4 hours 33 mins 4 secs)
        retry   = 2048 (34 mins 8 secs)
        expire = 1048576 (12 days 3 hours 16 mins 16 secs)
        default TTL = 2560 (42 mins 40 secs)

nslookup whoami.akamai.net
Servidor: UnKnown
Address: 10.0.0.1

Respuesta no autoritativa:
Nombre: whoami.akamai.net
Address: 200.48.79.72

Thanks again and kindly regards

ramrocval

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ramrocval May 05, 2020 05:51

Hi there:
I noticed, when i changed to the ISP DNS the parental control is desactivated

When i activate again the DNS changed to:
208.67.222.222
208.67.220.220

So i run again the CMD Commands on my wired computer:

1.-nslookup -type=txt debug.opendns.com
Servidor: UnKnown
Address: 10.0.0.1

Respuesta no autoritativa:
debug.opendns.com text =

"server m25.sao1"
debug.opendns.com text =

"device 00003C0AE10DF21B"
debug.opendns.com text =

"flags 40422 0 8010 180000000000000000003940000F100000010D3"
debug.opendns.com text =

"originid 41809567"
debug.opendns.com text =

"actype 1"
debug.opendns.com text =

"bundle 41809567"
debug.opendns.com text =

"source 190.236.170.103:578"

2.-nslookup whoami.akamai.net
Servidor: UnKnown
Address: 10.0.0.1

Nombre: whoami.akamai.net
Address: 2a04:e4c0:40::20

Is now the service well configured?

Kindly regards,

ramrocval

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rotblitz May 05, 2020 09:28

I am not sure. I do not have a Netgear router. And you should not need to configure the OpenDNS resolver addresses, just enable LPC. If you are still having problems, open a support ticket, link "Submit a request" above.

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