Anyone handling ticket requests?
Hello,
Just wondering if someone is answering the opened ticket requests... @opendns ... maybe? I have one opened a week ago without any sort of answer... :(
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When I opened a ticket in the past, it was almost responded very timely by Cisco/OpenDNS. And I have raised dozens of tickets over the years. Their self-set SLA is 72 hours during business days. However, if there are unusual many tickets flooding them, it may take longer.
@fredericocpereira
It is worth to always describe your problem here to see if other users can help instead of judging the issue being on their side. It is unlikely that it is on their side, else similar reports would have flooded this forum. -
@rotblitz my current ip address is registered in other guys opendns account. I did the procedure to send the code they request to better identify who has the ip. So.. now my atual ip isnt working because other guy has it added to his account. Do you help? No... this is on their end. I don't come here talk sh*** just because it's cool. I never opened a ticket and the first time I opened because of this. I'm waiting for 8 days. This is an security breach. You can have the dns updater on but if some one else already registered the ip on their end because was his ip before....
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@husc
You are definitely wrong, I do help! Your judgement is really bad. It's not really on their side, but on the side of another user. Now my help:
Alternatively to go through the support ticket process, you could obtain another IP address. This happens for me every time I disconnect and reconnect my VDSL line to the Internet. So your issue would be a non-issue for me. This may not work with your ISP. You could still try to stay disconnected for a longer time, e.g. over night, to see if you get another IP address.
If you are not successful with obtaining another IP address, then frequently submitting IP address information updates can help to claim your current IP address and to set the other user's dashboard network to "inactive". This is an OpenDNS algorithm which takes effect under certain circumstances. To perform these updates, you enter the following URL into the browser's address line, several times, and repeat it a bit later if it didn't help until you succeed.
https://updates.opendns.com/nic/update?hostname=YourNetworkLabel
Replace YourNetworkLabel by the label of your dashboard network. You must also enter your credentials.
If this is successful, you get "good <Your IP address>", else you might get something like "!yours" (= not yours).
Good luck!
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