Unable to login Netgear Genie Live Parental Controls

pcbear

May 04, 2020 05:59

I am using Netgear C6250 router. I can login Netgear Genie parental controls before but suddenly failed this afternoon.

The problem is that the parental controls page keeps coming back after I input my username and the password. I have changed my password but it remains the same problem.

As checked, the username and the password are fine as as I can use them to sign in Netgear DNS page and view my account.

Any help is appreciated.

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8 comments

rotblitz May 04, 2020 11:21

I suggest you raise a support ticket, link ”Submit a request” above.

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pcbear May 05, 2020 00:23

Support ticket raised as suggested and hope will come back soon. Thanks.

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pcbear May 11, 2020 08:46

Hi rotblitz,

I see your below comment on other subject. Can you explain them further as I think they are related ?

＂Are you talking about Live Parental Controls (LPC) where the dashboard is at https://netgear.opendns.com/, or are you talking about OpenDNS Home where the dashboard is at https://dashboard.opendns.com/ ? These are two different and incompatible services. You cannot use them at the same time.＂

Also，How can I check if I am now using them at the same time and which one should I disconnect and how to do that ? Kind of confused and thanks for your help in advance.

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rotblitz May 11, 2020 10:09

First decide what service you want to use. Then you remove everything from the dashboard you don’t want to use, and you strictly follow the instructions for the service you want to use, without adding anything creative on your own you might think could be of advantage.

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pcbear May 12, 2020 08:26

Thanks for your return. I am prepared not to use the OpenDNS Home and have removed the IP address from the dashboard. Is it sufficient or I need to delete the account ? By the way, not sure if you have any idea when the support team will come back me as I still do not hear from them after raising the ticket ? Thank you.

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rotblitz May 12, 2020 11:55

If you decided to use LPC with its dashboard https://netgear.opendns.com/, then it is sufficient to remove the network from https://dashboard.opendns.com/settings/, and also to not run the OpenDNS Updater and to not have configured the OpenDNS resolver addresses manually on the router. For LPC you strictly follow the instructions at https://kb.netgear.com/25687/

No idea how long it takes to respond to your ticket. My tickets were responded to almost within 72 hours on business days.

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pcbear May 15, 2020 23:49

Thanks. My current LPC status is that it does not come up an option for me to choose the level of protection (none, low, moderate, high...) Further, the earlier mentioned problem remains where the parental controls page keeps coming back after I input my username and the password. Any help whilst awaiting my ticket response ?

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rotblitz May 16, 2020 10:28

No, I ran out of ideas. It must be something with your account where other users have no insight to.

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