Please state in your guides with an * or some other form of attention grabbing detail that further configuration will most likely be required aside from just changing DNS on a router/individual computer.
I am reading through the guides as I am trying to use your product and I see others with a similar issue. Yet the "resolution" by those that respond typically requires additional configuration steps or does not actually provide a resolution which is even more frustrating.
Take the initiative and provide upfront information such as disclaimer that configuring as provided is NOT always going to work as easily as the write up implies. Maybe you will have a reduction in posts by others attempting to use your product in the manner which implies and 'easy fix' when especially those who are less knowledgeable with networking will find more trouble in finding a resolution.
This is misleading and will easily trigger aggravation in others.
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