Blocked sites stopped working

t8769

May 13, 2020 13:27

Has anyone else had this problem?

After years of working fine, suddenly, stopped.
Tried deleting old settings, resetting again, nothing helps.

Sent test to OpenDNS, they say perhaps broadband supplier's fault not OpenDNS
Called broadband suppliers, they say all is fine, they haven't changed anything.

So OpenDNS not working, no sites can be blocked, no way to fix this.

Any ideas?

Comments

25 comments

rotblitz May 13, 2020 16:17
Many ideas as this can have many reasons. And yes, other people faced this, the forum is full of such reports. I would estimate this being the most reported category.

Copy & paste the complete plain text output of the following diagnostic commands to here, so that I may see what your specific problem may be.
```
nslookup -type=txt debug.opendns.com. 208.67.220.220
nslookup -type=txt which.opendns.com.
nslookup whoami.akamai.net.
```
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t8769 May 13, 2020 16:34

Thanks for the reply

What diagnostic commands?

Copy and paste from were?

Thanks

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rotblitz May 13, 2020 20:43

You open a command prompt window and execute the commands I listed. Then you copy the text and paste it to here.

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t8769 May 14, 2020 08:21

Here it is, I just took out the personal information

Thanks

nslookup -type=txt debug.opendns.com.
Server: resolver2.opendns.com

Non-authoritative answer:
debug.opendns.com text =

"server r5.lon"
debug.opendns.com text =

"flags 40020 0 70 180000000000000000007950800000000000000"
debug.opendns.com text =

"originid 0"
debug.opendns.com text =

"actype 0"
debug.opendns.com text =

lookup -type=txt which.opendns.com.
Server: eehub.home

Non-authoritative answer:
which.opendns.com text =

"I am not an OpenDNS resolver."

nslookup whoami.akamai.net.
Server: eehub.home

Non-authoritative answer:
Name: whoami.akamai.net

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rotblitz May 14, 2020 09:45 (Edited May 14, 2020 10:23)
There are three problems.
1. Your DNS server / router eehub.home does not send your DNS traffic to OpenDNS, but to another DNS service. Therefore you are not using OpenDNS yet. Check the configuration on this device to ensure that OpenDNS is still configured.
2. Your public IP address is not registered at https://dashboard.opendns.com/settings/, so your dashboard settings would not take effect even if you used OpenDNS. But as you don't, this problem is not relevant yet. If you start using OpenDNS, you need to register your IP address at the dashboard.
3. Because you took out what you think is "personal information", I cannot provide more details and advises. In fact this information is not personal and not able to identify you personally. It is information you provide to every website you ever visit.
And no, your problems are not with OpenDNS or your broadband supplier, as far as I can see from your incomplete outputs. The problems are solely with you.
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t8769 May 17, 2020 09:22

Thanks for the info.

What should I do?

It worked fine for years, no problems. I did as I did before.
I've set up a network, went through the settings, all seems OK - I can't see why it isn't working.

Thanks

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rotblitz May 17, 2020 10:49 (Edited May 17, 2020 10:57)

If you read again what I have wrote, then you see what you have to do, in that order. I already said everything. I have nothing to add.

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t8769 May 25, 2020 08:59

How can I 'register your IP address at the dashboard'.

I set this up as I did in the past, when it worked

I tried this a few times, it finds my router and the IP address, I set it up, but does not work.

Strangely, today, for the first time, when I go to Dashboard, it says 'FILE NOT FOUND'

Can yuo help with information about registering.

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rotblitz May 25, 2020 11:33

Can you please post a screen shot of this page?
https://dashboard.opendns.com/settings/

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t8769 May 25, 2020 11:36

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rotblitz May 25, 2020 14:20 (Edited May 25, 2020 14:32)

As you can see, the IP address information is not updated. Click the green arrows icon beside the IP addresses to update the related network, i.e. register your IP address. Also ensure that you run an update client which automatically updates your dynamic IP address information going further.

Also, you only need one network. Delete the one you don‘t use.

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t8769 May 25, 2020 15:33

I did this, but it didn't work, it updated the IP Address.

now when I go to dashboard I get 'FILE NOT FOUND'

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t8769 May 25, 2020 15:35

Managed to get the dashboard using Chrome

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t8769 May 25, 2020 15:35

Tried to add a new network

thanks

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rotblitz May 26, 2020 10:21 (Edited May 26, 2020 10:39)

That looks good regarding your dashboard network "EE new hub". Everything should work now. Your IP address is correctly registered.

Not sure why you would want to add another network. Do you have more than one WAN connection? Or what do you try to achieve?

What does not work? Are you using OpenDNS? Check at http://welcome.opendns.com/
Did you flush once your local caches?
https://support.opendns.com/hc/en-us/articles/227988627

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t8769 May 26, 2020 11:18

Thanks for the advice.

Nothing works,

When I check I get You aren't using OpenDNS yet. Let's fix that

I have restarted, flushed, done everything - it just does not work

I have tried deleting and making new networks, nothing works.

It worked fine for years, then suddenly stopped. Nothing else has a problem

Any other ideas?

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rotblitz May 26, 2020 11:35 (Edited May 26, 2020 11:39)

Finally stop deleting or creating new networks! You just need the one you have. Anything else is fruitless. It has nothing to do with your problem!

We are still at problem 1 I listed on May 14. You likely didn't configure the OpenDNS resolver addresses correctly. Therefore your DNS queries do not go to OpenDNS which means that you're not using OpenDNS.

Post a screen shot of the (router?) page where you have the OpenDNS resolver addresses configured.

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t8769 May 26, 2020 11:39

I only created one new network.

What does this mean?
Router page where you have the OpenDNS resolver addresses configured.

Are there instructions to do this?

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rotblitz May 26, 2020 11:42

Yes, there are, the normal OpenDNS setup instructions. You must have followed them earlier, else OpenDNS would never have worked.
https://support.opendns.com/hc/en-us/categories/204012907

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t8769 May 26, 2020 11:47

I'll look

Before I just signed up, set it up and it worked great.

Then one day it just stopped, dead.
Nothing worked.

Thank you

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rotblitz May 26, 2020 12:44

"Then one day it just stopped, dead."

Was this the day when you got a new router, or when you reset it to factory defaults, or anything like this?

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t8769 May 26, 2020 13:01

Nothing that I can find.

Everything the same as all the years before.

Thanks

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rotblitz May 26, 2020 14:19

Then post the screen shot now from the router page where you have configured the OpenDNS resolver addresses, like 208.67.222.222 and 208.67.220.220.

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t8769 June 08, 2020 08:06

Hello

Can you tell me how to configure the OpenDNS resolver addresses

I can't find instructions on this site.

thank you

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rotblitz June 08, 2020 10:38 (Edited June 08, 2020 13:02)

I posted the link already above on May 26. I’m confident you’ll find it.

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