Is OpenDNS Support working?

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    rotblitz (Edited )

    Did you get an automated response with a case number?
    And yes, my tickets have all been responded to.

    Regarding your problem, you could try to obtain another IP address. Also issuing manual updates again and again from your browser may help. You need your login credentials for this.

    https://updates.opendns.com/nic/update?hostname=YourNetworkLabel

    Replace YourNetworkLabel by your dashboard network label.

    "no idea of the email or passwords I would have used."

    You check your e-mailboxes for old mail from OpenDNS.  Then you know the e-mail address.  Then you click the "forgot password" link at the login prompt to become able selecting a new password.

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    rsh27892

    Apparently Cisco has killed this product silently.  I have opened two tickets as well - no reply.  

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    rotblitz

    What product has been killed?  I don't face any problems.

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    rsh27892

    It's been 14 days since I opened a ticket to add a network (error says already exists) - no response. I don't know what the SLA was/is, but it's effectively useless. I've used the service for years, but at the moment it's offline until my IP address frees up.

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    rotblitz (Edited )

    "It's been 14 days since I opened a ticket"

    Again my question from above: Did you get an automated response with a case number?  If not, enter the ticket again, because it was not logged.

    I've read a longer time ago that their SLA is 72 hours during business days (Mon-Fri).  But the queue can be longer with 90 million users.  This is a free service, and they have no duty to provide support at all.

    "add a network (error says already exists)"

    Did you follow my instructions above with manual updates to free up your IP address registration yourself?  Also, if you got a dynamic IP address from your ISP, you should be able to change it, else it would not be dynamic, but static.  You may want to call your ISP to see how you can change your IP address.  For example, I get a new IPv4 and IPv6 address at every single re-connection attempt.

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