Content filtering not working

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xjkrcx

May 21, 2020 15:44

Hello,

Is anyone else not seeing content filtering working?  the "internetbadguys" test works fine.  but the exampleadultsite.com is not being blocked.  I have tried updating filtering to high, removed and re-added my home IP, waited 10 minutes, but nothing.

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  rotblitz May 21, 2020 16:24

  Your dashboard settings not taking effect is usually caused by your IP address not registered at your dashboard.
  Visit https://dashboard.opendns.com/settings/ to correct this.

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  xjkrcx May 21, 2020 16:25

  Yup, already checked that.

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  rotblitz May 21, 2020 16:30

  Copy & paste the complete plain text output of the following diagnostic commands to here:

  nslookup -type=txt debug.opendns.com. 208.67.220.220
  nslookup -type=txt which.opendns.com.
  nslookup whoami.akamai.net.

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  xjkrcx May 21, 2020 16:32

  C:\Users\Administrator>nslookup -type=txt debug.opendns.com. 208.67.220.220
  Server: resolver2.opendns.com
  Address: 208.67.220.220

  Non-authoritative answer:
  debug.opendns.com text =

  "server m61.ash"
  debug.opendns.com text =

  "flags 40020 0 8050 180000000000000000003950000000000000000"
  debug.opendns.com text =

  "originid 417691182"
  debug.opendns.com text =

  "actype 2"
  debug.opendns.com text =

  "bundle 12693586"
  debug.opendns.com text =

  "source 100.34.12.132:64234"

   

  C:\Users\Administrator> nslookup -type=txt which.opendns.com
  Server: resolver2.opendns.com
  Address: 208.67.220.220

  Non-authoritative answer:
  which.opendns.com text =

  "m45.ash"

   

  C:\Users\Administrator>nslookup whoami.akamai.net
  Server: resolver2.opendns.com
  Address: 208.67.220.220

  Non-authoritative answer:
  Name: whoami.akamai.net
  Addresses: 2620:0:ccb::207
  208.69.32.75

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  rotblitz May 21, 2020 18:46

  Everything’s fine. Your settings should take effect. If not, your browser may circumvent your system settings.

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  xjkrcx May 21, 2020 19:02

  I agree, they should, but they are not.  I've tried from multiple computers using multiple browsers (Chrome, Edge, Firefox).  

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  xjkrcx May 21, 2020 19:04

  I opened a ticket with OpenDNS support, will see what they have to say.

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  rotblitz May 21, 2020 19:05

  Then post the output of
  nslookup www.exampleadultsite.com.

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  xjkrcx May 21, 2020 19:08

  C:\Users\Administrator>nslookup www.exampleadultsite.com
  Server: resolver2.opendns.com
  Address: 208.67.220.220

  Non-authoritative answer:
  Name: www.exampleadultsite.com
  Address: 146.112.255.155

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  rotblitz May 21, 2020 19:11

  Correct, this is not being blocked. Let‘s see what staff come back with.

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  xjkrcx May 26, 2020 18:34

  Well, I never did hear back from their Support, but it's working now - it's been 5 days since I checked, so I don't know how long it took or what changes they made, but I'll take it.

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  rotblitz May 26, 2020 19:24

  Weird...

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