opendns not blocking adult sites

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farasatlatif

May 25, 2020 18:41

my opendns has suddenly stopped blocking adult sites. please help. 

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  rotblitz May 26, 2020 10:49 (Edited May 26, 2020 10:55)

  Are you still using OpenDNS?  Check at http://welcome.opendns.com/
  If not, check your configuration on the device where you had configured the OpenDNS resolver addresses.

  If it is not this, is your IP address correctly registered at https://dashboard.opendns.com/settings/ ?
  If not, update your dashboard network with the correct IP address information.

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  farasatlatif May 26, 2020 22:36

  many thanks for your reply. 

  i get the message

  Your Internet is safer, faster, and smarter
  because you’re using OpenDNS.

  Thank you!

  but not blocking adult sites. i get this when typing https://dashboard.opendns.com/settings/ 

   

  

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  rotblitz May 27, 2020 07:04

  What content filter settings do you have to block adult sites?

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  farasatlatif May 27, 2020 12:18

  

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  rotblitz May 27, 2020 15:56

  Do you run an AVG or Avast Antivirus appliance on your computer?  If so, you must disable a feature called "Fake Website Shield", "Real Site" or similar to make OpenDNS work.  Else you are using their DNS service, not OpenDNS.

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  farasatlatif May 27, 2020 17:21

  no, i use norton anti virus. 

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  rotblitz May 27, 2020 17:42

  Copy & paste the complete plain text output of the following diagnostic commands to here:

  nslookup -type=txt debug.opendns.com.
  nslookup whoami.akamai.net.
  nslookup www.exampleadultsite.com.

   

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  farasatlatif May 27, 2020 18:03

  ok. opendns has suddenly started working! Its happened before - suddenly stops, and one of my kids accesses an adult site, and then without any intervention on my part it starts working again

   

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  farasatlatif May 27, 2020 18:06

  

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  rotblitz May 27, 2020 19:28

  Well, then I have no way to investigate this further. Ensure that you run an update client which does a timely job.

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  farasatlatif May 27, 2020 19:37

  many thanks for your time

  ive downloaded opendns updater 2.2.1 - is that what you mean by "update client"

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  rotblitz May 27, 2020 20:13 (Edited May 27, 2020 20:14)

  Correct. If you didn‘t run an update client, that would fully explain why your dashboard settings often didn‘t take effect. That was normal then.

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  farasatlatif May 27, 2020 20:49

  i see. I came across opendns updater 2.2.1 by chance.  But problem solved. Many thanks

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