OpenDNS Stats Not Working (Domains)

Comments

15 comments

  • Avatar
    donotgiveup

    Same problem here

    1
    Comment actions Permalink
  • Avatar
    shittytired

    I've also been having the same problem, usually starting on page 2 but sometimes page 1 won't load.  If I repeat the process several times, information may show for that page eventually but when i continue to the next page, it has the same problem which then loops me back to the first page.

    1
    Comment actions Permalink
  • Avatar
    mcoy (Edited )

    Hi. Thanks for your reply. Both are true and the stats are there - sometimes they display and subsequently refuse to display.

    My hunch is that there is a limit on the server stopping reports too frequently. It's a problem I've come up against in the past.

    If I page through the stats really sloooooooooooowly it tends to be more reliable.

    FetchStats, meanwhile, seems to be just too fast between pages.

    0
    Comment actions Permalink
  • Avatar
    rotblitz (Edited )

    Then I am afraid you must wait for staff to respond.

    Ah wait, see if a delay can help.
    https://support.opendns.com/hc/en-us/community/posts/220022787/comments/360010599692

    0
    Comment actions Permalink
  • Avatar
    mcoy (Edited )

    Thanks again. I tried adding a wait - even went up to 30000... Unfortunately it still failed... Thanks in any case - a good idea to try.

     

    0
    Comment actions Permalink
  • Avatar
    mcoy

    Good to know - thank you! Saves me keep searching locally for the issue.

    0
    Comment actions Permalink
  • Avatar
    test4echo

    Same issues here. Seem to occur most often trying to access page 2 of the Data. Page one will work fine.

    Its hit and miss.

    0
    Comment actions Permalink
  • Avatar
    mcoy

    I had to put a large delay in the script. It now takes ages for the script to complete running for a single days worth of data. I've also noticed instances where the data per day is inconsistent - run it this afternoon for yesterday then, if I wait a few days and run the same day again, I get different results.

    Surprisingly bad user experience for something you'd expect to be quite straightforward.

    0
    Comment actions Permalink
  • Avatar
    test4echo

    Interestingly, I found that if I just refresh the browser, it loads the new data. Not ideal, but it works.

    0
    Comment actions Permalink
  • Avatar
    mcoy

    Yes. Found the same. I'm using a script to automate the extract the data to a file.

    0
    Comment actions Permalink
  • Avatar
    mcoy

    Yes. Just noticed today that it is playing up, again... I've built a 2.5 minute delay into the pages changes for the script I use which means it does not breach the limit imposed by OpenDNS. I have also requested that OpenDNS review the limit as it makes a complete nonsense of a paginated interface when you can't flip between pages without having an inordinate amount of time!

    NB: Despite my 2.5 minute delay between page changes OpenDNS does not seem to be playing ball today - it does this from time to time. It's not very reliable...

    0
    Comment actions Permalink
  • Avatar
    Rabbitholeweb

    I have same issue. For at least a week or two. Now I can’t get any stats. Even old stats won’t post but I know they are there because I could see them a few days ago. I hope someone responds to my ticket. Glad to know I’m not alone. Grrr

    0
    Comment actions Permalink
  • Avatar
    mcoy

    Just opened a new ticket. Today it is not working at all. In the past I'd get variances in the number of results returned and would simply run the script over a series of days until I got a return count of records that looked about right based on historical record counts. It does seem to have a habit of slowly getting unreliable then failing completely.

    0
    Comment actions Permalink
  • Avatar
    test4echo

    Yea, same here. Usually I just hit refresh a few times after each page and it eventually works. No go last few days.

    0
    Comment actions Permalink
  • Avatar
    rotblitz

    There are at least two things which must happen to collect stats. First, you must constantly use OpenDNS. Second, your IP address must always be registered at your dashboard.

    -1
    Comment actions Permalink

Please sign in to leave a comment.