Prosumer Feature Set

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hdn673

June 04, 2020 16:53

I have Prosumer, and Im confused on the feature-set. It implies on https://www.opendns.com/home-internet-security/ that Prosumer contains everything else that the others do, including the "Parental controls that protect every device in your home, instantly", however on my dashboard I cannot setup a network, only by installing the client software. 

how comes I cannot protect a network with prosumer when the website implies you can? 

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  rotblitz June 05, 2020 14:28 (Edited June 05, 2020 14:32)

  OpenDNS Umbrella Prosumer explicitly doesn’t come with network coverage. It just comes with device coverage. Also the website doesn’t imply network coverage.

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  hdn673 June 05, 2020 16:01

  Can you explain what is meant by “Parental controls that protect every device in your home, instantly“ which is ticked on the page as I mention above then?

  As prosumer looks to work for Mac and windows but not mobiles so this statement is false surely?

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  hdn673 June 05, 2020 16:08

  

   

  For reference - Instantly would imply it is network level, and the reference to every device would include all devices (IoT, Mobile, Desktop, Laptop etc..) 

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  rotblitz June 06, 2020 10:57 (Edited June 06, 2020 10:59)

  I still don’t see anything with network coverage. And every device used with Prosumer (where you can use it) is instantly protected.

  But yes, OpenDNS‘ statement could be clearer. Sad to hear that your expectations are not met. But I am a user like you, and I have been aware that Prosumer doesn’t come with network coverage. Never ever imply anything not explicitly mentioned.

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  hdn673 June 06, 2020 11:57

  I posted it and mentioned the "Parent Controls on Every device instantly" which refers to the Network element - or if it doesn't not sure what this refers to in the prosumer offering. This is also ticked on every other flavour of OpenDNS, and there is no similarity to the prosumer offering. The image is also posted above. As the Family Shield offering the only thing you can do to setup is to setup devices or router to DNS - this surely refers to the network element??? 

  One of the main things is the protection from the malware and phishing domains. The client works well, but Chrome looks like it can only be done with an enterprise gsutie deployment - which is weird for the consumer offering. 

  Do you know if its possible to have Home VIP and Prosumer - assuming they would need to be two different accounts? Although VIP doesn't help with the malware and phishing domains according to the chart above. 

  To be honest I would happily pay for Umbrella, with the network, client, mobile and the proxy offering if it was possible to buy online - seems to be via a reseller which is a lot of effort and slow to setup. Do you know if its possible to buy Umbrella online directly??? I can signup for the trial but a form at the end says contact sales, and they don't get back to you. 

  Thanks for your reply though... I have emailed support but not heard from them in over a week now. 

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  rotblitz June 06, 2020 13:04

  You should be able to use both, OpenDNS VIP and Prosumer, but on different network identities.

  In the past it was possible to buy Umbrella for $380 per 10 users per year. It seems you must contact sales nowadays. Sad to hear that the sales and support departments are so slow.

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  hdn673 June 06, 2020 13:20

  Is that VIP and Prosumer with one account or but different network identities do you mean accounts? Seems kinda of pointless if you dont get the malware/phishing stuff with VIP though. 

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  rotblitz June 06, 2020 16:35 (Edited June 06, 2020 16:38)

  This is on different dashboards. Prosumer is on the Umbrella dashboard, whereas VIP is on the OpenDNS dashboard. This may work with one account. I use OpenDNS Home and Premium DNS this way with one account. But I have a grandfathered account different in some ways from today’s accounts.

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