iOS Google Keep App Cannot Connect

edoardo

July 06, 2020 14:57

On my home wifi behind a Netgear WINDR4500 configured to go through OpenDNS, filtering only

Drugs/gambling/Sexuality/hate/tasteless/Weapons/Phishing/Adware/Porno/Webspam

the Google Keep iOS app cannot connect.

Desktop Web keep.google.com works

Disabling wifi - and the iOS app works again. So something must have gone wrong in the dns filtering

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16 comments

edoardo July 06, 2020 14:57

of course also disabling parental controls fixes the app connectivity, but that's not what i want to do ...

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rotblitz July 06, 2020 17:08

You visit https://dashboard.opendns.com/stats/all/blockeddomains to find the domains you need to whitelist.

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rotblitz July 06, 2020 17:18

Oops, sorry, with Netgear LPC you don’t have stats. You must find out by other means.

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edoardo July 06, 2020 17:20

Thanks - I do not have stats and since the issue is only with the iOS Apps it's hard to guess what gets blocked.

In any case blocking a Google service with my moderate filtering seems just a mistake on OpenDNS

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rotblitz July 07, 2020 10:42

If nothing can help, temporarily disable LPC and use OpenDNS Home instead. This will provide you with stats and logs.

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edoardo July 07, 2020 10:48

thanks rotblitz

I had a look at my whitelist and I already had google.com whitelisted

I don't know any other way to force my home LAN to go through openDNS servers besides setting the DNS servers on the Netgear router - which is what parental controls do.

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rotblitz July 07, 2020 10:56

Here are the instructions:

https://support.opendns.com/hc/en-us/articles/228007927 or
https://support.opendns.com/hc/en-us/articles/228007787

You must disable LPC before. Your OpenDNS dashboard is at https://dashboard.opendns.com/

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edoardo July 07, 2020 11:22

thanks, will try and see what gets blocked from iOS

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edoardo July 07, 2020 11:58

Genie app says I have disabled parental controls, but once I entered the DNS servers in the router's webUI that displays PC as enabled. Though it should not know the password without Genie involvement.

In any case I suppose it will take time before stats can be visible ?

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rotblitz July 07, 2020 12:50

"once I entered the DNS servers in the router's webUI that displays PC as enabled"

That should not be the case and smells like a router firmware bug.

Stats in OpenDNS Home are not real-time. The first time it takes 24 hours to appear, going further it takes 1-3 hours to appear.

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simon_taylor July 07, 2020 21:45

notes-pa.googleapis.com is blocked as a phishing site which stops the Google Keep iOS app working.

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edoardo July 07, 2020 22:18

thanks simon_taylor whitelisting googleapis.com did the trick

unfortunately as of now the dashboard was only able to show total requests not yet blocked domains, so your tip was very welcome

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rotblitz July 08, 2020 10:08

I have raised a ticket re notes-pa.googleapis.com is blocked as a phishing site.

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edoardo July 08, 2020 10:12

thanks rotblitz

BTW although the dashboard has a link to submit tickets, I don't seem to have visibility into open tickets, so I can't tell whether something is a known issue or not

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rotblitz July 08, 2020 10:17

You can see only your own tickets or tickets where you are on CC.
https://support.opendns.com/hc/en-us/requests

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rotblitz July 08, 2020 17:01

The ticket has been actioned, and notes-pa.googleapis.com is no longer blocked.

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