Hello. I submitted a tech support request to opendns 10 days ago and have not had any response aside from a notification that the request was indeed received. I am having difficulty resolving a specific ip address when using the opendns service. I've used opendns for many years, and this is the only site I've had an issue with. Unfortunately, it is an important domain since it is a college domain. If I change to any other DNS servers, I have no issue resolving the address. I have also tried using opendns tools to troubleshoot the ip address, and there does seem to be an issue with this site being accessed by opendns servers. Does anyone have suggestions on fixing the issue or have information regarding how long a tech support request of this nature should take? Thank you for your assistance.
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