No response for ticket for days

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maroszub

August 03, 2020 07:08

Hello,

I have an open ticket #739529 and no response for several days now. I've paid VIP subscription and expect to use the service immediately, but now what I'm paying for is only ability to log in to dashboard.

How log usually takes OpenDNS support to response for support tickets? I'm not getting what I'm paying for and it starting to make me annoyed.

Please help.

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  rotblitz August 03, 2020 16:16

  What help do you expect from us other users?

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  maroszub August 04, 2020 07:07

  I'm just asking how long it usually takes if you have an experience with it. Also, of there are another ways besides opening ticket,  how to contact support by phone for example. Any help would be appreciated.

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  rotblitz August 04, 2020 11:10

  My experience is usually within 48 hours. Others reported 3 weeks. I‘m not aware of another support way unless you bought a premium support package.

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  fgnangel August 27, 2020 15:17

  did you ever receive a response? I also paid for VIP, experienced issues and have been waiting two weeks with no reply. Pretty ridiculous. 

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  maroszub August 31, 2020 06:34

  It took  a while, but eventually they responded after couple of weeks. I wouldn't expect this kind of support from Cisco payed service. I'm very disappointed.

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