Umbrella icon says "waiting"

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stevebass

August 27, 2020 20:15

I have two desktop computers (wired connection) and one notebook (wifi).

All three have win10 and running Umbrella Roaming Client 2.2.356

Both desktops are okay showing Umbrella is running.
https://diagnostic.opendns.com/d/5694568015069184

The notebook shows "waiting." It's never worked.
https://diagnostic.opendns.com/d/5685362289541120

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  rotblitz August 27, 2020 20:19

  Try to open a support ticket from the Umbrella forum.
  https://support.umbrella.com/hc/en-us/requests/new

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  sbass1 August 27, 2020 21:13

  They're very backed up. I submitted by first one in mid-July. I got no reply.

  I submitted a new one a few days ago. No reply yet.

  I suspect you're quite knowledgeable: I can see a way to uninstall Umbrella Roaming, but I can't find a KB article that explains an easy way to reinstall.(I am NOT a networking whiz...)

  Thnx.

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  rotblitz August 27, 2020 21:17

  https://docs.umbrella.com/

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  sbass1 August 27, 2020 21:19

  Thanks, rotblitz.

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