Unable to Delete from Block List/Allow List

Comments

10 comments

  • Avatar
    rotblitz

    What web browser are you using?  Try with another web browser.

    -1
    Comment actions Permalink
  • Avatar
    kkwansj

    I am using Firefox.  I also tried with Chrome.

    0
    Comment actions Permalink
  • Avatar
    kkwansj

    I signed in to try again.  The domain I attempted to delete is now gone.  There must have been some issue with refresh/delay.  Thank you.

    0
    Comment actions Permalink
  • Avatar
    smitzenmacher1

    I am having the same problem

    0
    Comment actions Permalink
  • Avatar
    rotblitz

    Fine.  Same problem - same solution.  Else you don't have the same problem.

    -2
    Comment actions Permalink
  • Avatar
    smitzenmacher1

    Actually rotbliz your "solution" did not fix the other users issue either.  So same incorrect answer, same ineffective result.

    My issue also appears to be the refresh/delay issue that the Support group has not yet addressed.

    0
    Comment actions Permalink
  • Avatar
    rotblitz

    I understood that the problem was recognized as being related to refresh/delay, i.e. probably a caching issue with the web browser.  Now you say that the issue is not solved, so the problem may be on their servers.  Fine.  We are all users here without the power of the OpenDNS support team.  If you have raised a support ticket, then all is good.

    Still, it remains: same problem - same solution, whatever solution will come up for it.

    -1
    Comment actions Permalink
  • Avatar
    smitzenmacher1

    This refresh problem is only gertting worse - the time lags after making updates is UNACCEPTABLE!!!

    Who monitors support for this service???

    0
    Comment actions Permalink
  • Avatar
    jhodgeiii

    In Live Parental Controls I am unable to Add/Delete/Modify time blocks.  Earlier this week I noticed significant delays after changes.  Today, I can't get it to make any change.  Even after clearing my MS Edge cache and trying IE.

    1
    Comment actions Permalink
  • Avatar
    jhodgeiii

    Follow-up: the server updates but takes many minutes to update.  And it will process the entire stack of updates you previously did in order so what you end up with might be a surprise.

    Until this significant delay is resolved, make your change and come back in about an hour and hope what you want is there.

    0
    Comment actions Permalink

Please sign in to leave a comment.