Unable to Delete from Block List/Allow List

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kkwansj

October 12, 2020 05:52

I am unable to delete domains from my Block List/Allow List.

From my Netgear OpenDNS account page (e.g. https://netgear.opendns.com/account.php?view=info-bwlist&device_id=) if I navigate to Parental Controls > Account Settings > Block List/Allow List, I check the box next to the domain I wish to remove, and then click the "Delete" button, the domain is NOT removed.

Is there an alternate method for deleting domains from these lists?  Or possibly a way to reset my Netgear OpenDNS account settings to default?

Thank you.

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  rotblitz October 12, 2020 10:45

  What web browser are you using?  Try with another web browser.

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  kkwansj October 13, 2020 16:26

  I am using Firefox.  I also tried with Chrome.

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  kkwansj October 13, 2020 16:29

  I signed in to try again.  The domain I attempted to delete is now gone.  There must have been some issue with refresh/delay.  Thank you.

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  smitzenmacher1 October 13, 2020 22:33

  I am having the same problem

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  rotblitz October 14, 2020 10:40

  Fine.  Same problem - same solution.  Else you don't have the same problem.

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  smitzenmacher1 October 14, 2020 15:24

  Actually rotbliz your "solution" did not fix the other users issue either.  So same incorrect answer, same ineffective result.

  My issue also appears to be the refresh/delay issue that the Support group has not yet addressed.

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  rotblitz October 14, 2020 16:26

  I understood that the problem was recognized as being related to refresh/delay, i.e. probably a caching issue with the web browser.  Now you say that the issue is not solved, so the problem may be on their servers.  Fine.  We are all users here without the power of the OpenDNS support team.  If you have raised a support ticket, then all is good.

  Still, it remains: same problem - same solution, whatever solution will come up for it.

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  smitzenmacher1 October 15, 2020 16:15

  This refresh problem is only gertting worse - the time lags after making updates is UNACCEPTABLE!!!

  Who monitors support for this service???

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  jhodgeiii October 15, 2020 16:58

  In Live Parental Controls I am unable to Add/Delete/Modify time blocks.  Earlier this week I noticed significant delays after changes.  Today, I can't get it to make any change.  Even after clearing my MS Edge cache and trying IE.

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  jhodgeiii October 15, 2020 17:33

  Follow-up: the server updates but takes many minutes to update.  And it will process the entire stack of updates you previously did in order so what you end up with might be a surprise.

  Until this significant delay is resolved, make your change and come back in about an hour and hope what you want is there.

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  loskoch January 15, 2021 21:32

  I'm having the same issue. Is there any updates on how to solve? I tried many different browsers, deleting cookies etc and nothing. Please help!

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