Strange errors from DNS-O-Matic

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16 comments

  • Avatar
    rotblitz (Edited )

    I have the same problem with the ChangeIP service, sometimes with the DuckDNS service.  I have submitted a ticket yesterday.  It is still there and still "open".

    You can view your tickets here: https://support.opendns.com/hc/en-us/requests

    If it is no longer there, you must have formulated it so unluckily that they have treated it as scam.

    It looks like the update servers are categorized as malware from a DNS-O-Matic point of view, because what you see as output is the redirection in case a malware domain is being hit.

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    alexo

    Hi rotblitz,

    I formulated it almost exactly like in my post above, except with the actual, non-redacted, URLs, and a polite request to fix it.

    I noticed it with DuckDNS too, but it's sporadic, whereas the other two seem to be consistent.

    Categorizing the update servers as malware is weird as they are configured by the DnsOMatic team.

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    rotblitz

    Yep, let's see what they respond to my ticket.

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    silvanights

    Hi Guys,

    I am also getting the same error using DNS-O-Matic with DuckDNS.

    I changed my update interval to 5 minutes so I could troubleshoot easier.
    Sometimes it is communicating without error and does update IP as it should, odd.

    I will be interested to see what you get back from support, so please do update this thead.

    Thx

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    rotblitz

    The ticket is still open since seven days now.

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    alexo

    I wouldn't hold my breath.

    I opened a ticket when yDNS stopped working with DnsOMatic.

    After 2 month of back and forth, they told me that "The issue with YDNS has been filed with development, but I don't have an ETA for when it will be addressed."

    That was over two years ago,  yDNS still does not work.

     

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  • Avatar
    sebw

    I also get this error across 2 services at No-IP and 1 at DuckDNS.

    It seems to be totally random as to whether the update suceeds or not, and the failure is always as described in the OP.

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    alexo

    Submit a ticket just in case

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    bluearrow4747 (Edited )

    HI guys,

     

    I am experiencing the same problems with my NO-IP accounts.

    I opened up a support ticket more than two weeks back and got only automated response.

     

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    rotblitz

    After 16 days I got a message from support 12 hours ago. They ask me for more details about the issue. I have responded so far and included a link to this thread.

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    rotblitz

    Support came back with the following advice:

    Please try the following steps:

    • Access your OpenDNS dashboard
    • Select the Security tab
    • Uncheck the option Enable basic malware/botnet protection checkbox and apply that.
    • Then reenable the option and then hit apply.

    This has resolved the problem for a number of our clients. Please try this and advise if the problem is resolved or not.

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    alexo

    Thank you rotblitz, I'll try that.

     

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    sebw

    Thanks rotblitz, I have tried as was suggested but have seen no change and still get the seemingly random failures.

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    rotblitz

    Me too. I reported back.

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    alexo

    Didn't work for me either.

    Ticket has been open for 19 days.

     

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    rotblitz

    The issue has been escalated to level 2 support now.

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