Moderate Protection Filtering Not Working

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jvheel

Long-time OpenDNS Home and Netgear Parental Control User with very few problems. 
Recently had my router updated to Smart/RG SR400ac by ISP, so no longer have Netgear router. 
Appears this means Parental Controls via Genie App no longer works and have to go back to OpenDNS Dashboard for controls. 

I deleted old IP and added new one from Smart/RG router on OpenDNS dashboard so the new IP is the only one linked to OpenDNS as far as I know. I added the OpenDNS nameservers as custom DNS servers on the new  router and re-booted it. After doing this none of the tests work. When I navigate to https://welcome.opendns.com I get the oops page that says I’m not using OpenDNS yet. When I navigate to internetbadguys.com or exampleadultsite.com I get the demonstration site. 

I don’t understand how this is happening because the OpenDNS dashboard (as well as the Old Netgear portal) show that I have Moderate settings selected. 

Troubleshooting help is appreciated. I am not a techie by any means. But can follow directions. 

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    rotblitz (Edited )

    You don’t use OpenDNS, therefore your settings cannot take effect.

    Copy & paste the complete plain text output of the following diagnostic commands to here:

    nslookup -type=txt debug.opendns.com.
    nslookup whoami.akamai.net.

    Also, what browser are you using?

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    jvheel

    I have been using Safari iOS on my iPad to do setup and maintenance of the settings. 
    I would be using Safari or Chrome on my Mac desktop if one is needed. 
    If so, will the commands you just suggested work in Terminal?

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    rotblitz

    For Chrome you must disable Lite mode and must disable or reconfigure secure DNS.

    Yes, you execute the commands in the terminal window. There is no other place.

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    jvheel

    nslookup -type=txt debug.opendns.com.

    erver: 192.168.1.1

    Address: 192.168.1.1#53

     

    Non-authoritative answer:

    *** Can't find debug.opendns.com.: No answer

     

    Authoritative answers can be found from:

    opendns.com

    origin = auth1.opendns.com

    mail addr = noc.opendns.com

    serial = 1605289786

    refresh = 16384

    retry = 2048

    expire = 1048576

    minimum = 2560

     

    nslookup whoami.akamai.net.

    Server: 192.168.1.1

    Address: 192.168.1.1#53

     

    Non-authoritative answer:

    Name: whoami.akamai.net

    Address: 208.104.243.98

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    rotblitz

    You are using the DNS service of Comporium, Inc., not OpenDNS. Your router may disregard your configuration. Post a screen shot of the router page where you have configured OpenDNS.

    Also, post the output of this command:
    nslookup -type=txt which.opendns.com. 208.67.222.222

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    jvheel

    Server: 208.67.222.222

    Address: 208.67.222.222#53

     

    Non-authoritative answer:

    which.opendns.com text = "r1.atl1"

     

    Authoritative answers can be found from:

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    rotblitz

    Yes, the problem is your router.

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    jvheel

    Domain Name Servers (DNS)

    ADDRESS 1 ADDRESS 2 ADDRESS 3 ADDRESS 4 ADDRESS 5
    208.67.222.222 208.67.220.220 208.104.243.98 208.104.244.45 208.104.2.36
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    rotblitz

    Three of the five addresses are not OpenDNS. You must get rid of them or replace them with OpenDNS addresses.

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    jvheel

    Those 3 addresses are the 3 that were used to set up the router when the technician from teh ISP was here. I added the openDNS routes as custom addresses. The router placed those addresses in the 1st and 2nd spot which I assumed had somethign to do with priority. I assumed that meant that I could leave the other addresses in slots 3-5.

    Am I correct in understanding that your instruction is to move them completely?

    Should I expect any disruption with my ISP by doing so?

    Sorry if this is a basic question. I just want to make sure I'm not doing something I can't go back and fix if it doesn't work. 

     

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    rotblitz

    If you can remove them, do this. No disruption expected.

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    jvheel

    Finally able to edit DNS Servers on my router. I had inadvertently selected a toggle switch that prevented removal of original addresses. Once I changed that toggle, the original addresses disappeared and the OpenDNS settings took effect. 

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