Opendns updater 2.2.1 Error Message "Looks like there's no internet connectivity"

Follow
Avatar
marc

I have set up a network with OpenDNS which doesn't seem to working correctly.

 

I'm using Opendns updater 2.2.1, when I open it it says in red at bottom:

"Looks like there's no internet connectivity"

 

For the IP address, it's blank, but other things are correct like OpenDNS account email.

My internet is running fine.

 

I have check my Firewall, the application Opendns updater 2.2.1 is not blocked, I added it manually, because originally Opendns updater 2.2.1 was not not listed in on my firewall.

Windows 10 Pro, Version 1909, 

-1

Comments

51 comments

Sort by Date Votes
  • Avatar
    rotblitz

    What does http://welcome.opendns.com/ show up with?

    0
    Comment actions Permalink
  • Avatar
    marc

    Oops!

    You aren't using OpenDNS yet. Let's fix that

    If you haven't restarted your computer yet, please do that now

    0
    Comment actions Permalink
  • Avatar
    rotblitz

    Now you know why the Updater draws the error message. Post a screen shot of the place where you configured the OpenDNS resolver addresses.

    0
    Comment actions Permalink
  • Avatar
    dlozano1994

    Hi, I have the same problems. I add an screenshot, so you can see it. When I do the test you said before, the webpage shows that I am using OpenDNS, but the web filter I customized is not working well...

    -1
    Comment actions Permalink
  • Avatar
    rotblitz

    @dlozano1994

    "When I do the test you said before, the webpage shows that I am using OpenDNS"

    Then you do not have the same problem, and I will not help you here.  Cross-Help doesn't make sense.  You may still follow the discussion to see if something helps you.

    0
    Comment actions Permalink
  • Avatar
    amhk70

    -1
    Comment actions Permalink
  • Avatar
    marc

    My connection to OpenDNS is temperamental.

    -1
    Comment actions Permalink
  • Avatar
    rotblitz (Edited )

    What a pity!  Anybody else?  ;-)

    0
    Comment actions Permalink
  • Avatar
    marc

    Yeah, what a pity! Today I still have the same issue.

    0
    Comment actions Permalink
  • Avatar
    rotblitz

    @marc
    And why don’t you do what I have asked for last Friday?

    0
    Comment actions Permalink
  • Avatar
    marc

    rotblitz

    I thought I did, did you mean a screen shot like this?

    0
    Comment actions Permalink
  • Avatar
    rotblitz

    Not this screen shot, but one from the page where you have configured the OpenDNS addresses 208.67.222.222 etc.

    0
    Comment actions Permalink
  • Avatar
    marc

    0
    Comment actions Permalink
  • Avatar
    rotblitz

    Thanks, this looks good. Now copy & paste the complete plain text output of the following diagnostic commands to here.
    nslookup -type=txt debug.opendns.com.
    nslookup whoami.akamai.net.

    0
    Comment actions Permalink
  • Avatar
    marc

    https://diagnostic.opendns.com/d/5708108834799616

    0
    Comment actions Permalink
  • Avatar
    marc

    Oh, I forgot to add the nslookup.

    This report contains those.

    https://diagnostic.opendns.com/d/5674266774208512

    0
    Comment actions Permalink
  • Avatar
    rotblitz

    “Only OpenDNS employees have access to this information”

    Can you please do what I ask for. Else I have no way to help.

    0
    Comment actions Permalink
  • Avatar
    marc

    rotblitz

    I don't understand your instructions? 

    0
    Comment actions Permalink
  • Avatar
    rotblitz

    I said: copy & paste the complete plain text output of the following diagnostic commands to here.
    nslookup -type=txt debug.opendns.com.
    nslookup whoami.akamai.net.

    Don’t you understand this? Sorry, then I’m out here, no way to help. Good luck!

    -3
    Comment actions Permalink
  • Avatar
    jalbao

    I have the same problem with the OpenDNS Updater v2.2.1 where the IP Address is empty and there is a message that reads "Looks like there's no internet connectivity."

    I discovered that the problem is caused by a VPN connection that I have with my work. When I disconnect from my VPN, the OpenDNS Updater v2.2.1 display's my correct public IP Address and the "Looks like there's no internet connectivity." message goes away. The VPN client that I am using is Cisco AnyConnect Secure Mobility Client Version 4.9.00086.

    FYI - These are the nslookup results I get:

    When connected to my VPN:

    nslookup myip.opendns.com
    Server: server.myworkdomain.de
    Address: 192.168.1.100
    Name: myip.opendns.com 

    When NOT connected to my VPN:

    nslookup myip.opendns.com
    Server: UnKnown
    Address: 10.10.6.1
    Non-authoritative answer:
    Name: myip.opendns.com
    Address: 64.1.39.17

    Notice that when I am connected to the VPN, a Public IP Address is not defined. This is probably the reason why I get the "Looks like there's no internet connectivity." message.

    I suppose the only workaround at this point is that I will have to remember to periodically click the "Update now" button (on the OpenDNS Updater interface) when I am not connected to my VPN.

    0
    Comment actions Permalink
  • Avatar
    rotblitz

    Yes, this is what I asked for. Now post the complete command output of:
    nslookup -type=txt debug.opendns.com. 208.67.222.222

    0
    Comment actions Permalink
  • Avatar
    marc

    @rotblitz who are you?

    0
    Comment actions Permalink
  • Avatar
    rotblitz (Edited )

    @marc
    I am the man your mother always warned about.  ;-)

    0
    Comment actions Permalink
  • Avatar
    marc

    @rotblitz

    You wish, lol

    0
    Comment actions Permalink
  • Avatar
    rotblitz (Edited )

    @marc
    If you still need help, post the complete command output of:
    nslookup -type=txt which.opendns.com. 208.67.222.222

    0
    Comment actions Permalink
  • Avatar
    marc

    m45.hkg = Hong Kong

    0
    Comment actions Permalink
  • Avatar
    rotblitz (Edited )

    Good, now it’s clear. Your router does not do what you have configured. You may refer to your router supplier, or try with another firmware version.

    0
    Comment actions Permalink
  • Avatar
    marc (Edited )

    Hong Kong is the correct location...

    0
    Comment actions Permalink
  • Avatar
    rotblitz

    I wasn’t interested in your location. It doesn’t have to do with your problem. The command was to see if you can reach OpenDNS. My job is done, your problem is with your router.

    0
    Comment actions Permalink
  • Avatar
    marc

    OK, thank you.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post