Parental Controls

cvashel

January 04, 2021 01:41

Netgear Genie parental controls are not working. Now when I try to change the control setting to moderate, the genie says I am not connected to the router.

Comments

22 comments

rotblitz January 04, 2021 12:57

Can you try to change the settings via https://netgear.opendns.com/ ? (Not with Genie)

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cvashel January 05, 2021 02:04

thank you for responding. I have open dns set to moderate but adult sites are not being blocked on my computer, but on my phone they are blocked I think.

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rotblitz January 05, 2021 12:21

Could it be that you are using the wrong dashboard?

Copy & paste the complete plain text output of the following diagnostic commands to here.

nslookup -type=txt debug.opendns.com.
nslookup -type=txt which.opendns.com. 208.67.222.222
nslookup whoami.akamai.net.

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aikeedoh January 20, 2021 03:21

I have been struggling with OpenDNS and Netgear for the past two months. Can't get either to block certain websites from my kids.

Below are the text output of the diagnostic command from

C:\WINDOWS\system32>nslookup -type=txt debug.opendns.com
Server: ib-01-lan1.dc7.scz.us.nvidia.com
Address: 10.126.136.6

opendns.com
primary name server = auth1.opendns.com
responsible mail addr = noc.opendns.com
serial = 1611111751
refresh = 16384 (4 hours 33 mins 4 secs)
retry = 2048 (34 mins 8 secs)
expire = 1048576 (12 days 3 hours 16 mins 16 secs)
default TTL = 2560 (42 mins 40 secs)

C:\WINDOWS\system32>nslookup -type=txt which.opendns.com. 208.67.222.222
Server: resolver1.opendns.com
Address: 208.67.222.222

Non-authoritative answer:
which.opendns.com text =

"m33.pao"

C:\WINDOWS\system32>nslookup whoami.akamai.net
Server: ib-01-lan1.dc7.scz.us.nvidia.com
Address: 10.126.136.6

Non-authoritative answer:
Name: whoami.akamai.net
Address: 86.109.1.88

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rotblitz January 20, 2021 10:24

@aikeedoh

Currently you don't use OpenDNS or LPC at all, but another DNS service. The first hop is to:

Server: ib-01-lan1.dc7.scz.us.nvidia.com
Address: 10.126.136.6

...and from there on to an external DNS service. Check at dnsleaktest.com what DNS service this is.

It doesn't look that you have a Netgear router, so there is no "Live Parental Controls". You would have to use OpenDNS Home. Check at your Nvidia device if you have already configured the OpenDNS resolver addresses there.

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fukuro January 26, 2021 04:24

I have same problem. I don't know how long it has been not working but I encounter same site that we didn't want to see. When I check the setting at https://netgear.opendns.com/sign_in.php , the setting is moderate.

It now working at all. Please help. My router is only 1 1/2 years old.

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rotblitz January 26, 2021 09:34

How do your command outputs look like?

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fukuro January 26, 2021 16:28

*Its not working at all. Please help. My router is only 1 1/2 years old.

Thank you for your reply.

command outputs.... Do I need to download Netgear Genie for this?

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rotblitz January 26, 2021 20:40

No.

Copy & paste the complete plain text output of the following diagnostic commands to here.

nslookup -type=txt debug.opendns.com.
nslookup -type=txt which.opendns.com. 208.67.222.222
nslookup whoami.akamai.net.

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fukuro January 27, 2021 02:33

Do I start from https://support.opendns.com/hc/en-us?

Where do I find the complete plain text output?

It will be helpful if you can upload on YouTube how to do this. Thank you.

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fukuro January 27, 2021 04:14

I connected WNDR3400 which is my old Netgear router so that our home will be protected.

I changed the setting to "High" for filtering level in the parental controls, but old router doesn't filter either.

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rotblitz January 27, 2021 08:49

You open a command prompt window or terminal window, enter the commands and execute them. Then copy & paste the complete plain text output from the window to here.

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fukuro February 02, 2021 02:22

This is what it says in tthe terminal winder after I copied and pasted.

Non-authoritative answer:
*** Can't find debug.opendns.com.: No answer

Authoritative answers can be found from:
opendns.com
origin = auth1.opendns.com
mail addr = noc.opendns.com
serial = 1612229229
refresh = 16384
retry = 2048
expire = 1048576
minimum = 2560

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rotblitz February 02, 2021 16:00

You do not use OpenDNS, but another DNS service. I do not see what service, because you didn’t post the complete output and just from one command. Try again.

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fukuro February 02, 2021 16:23

Last login: Mon Feb 1 19:18:42 on ttys000
Yoshihisas-MacBook-Air-2:~ yoshihisakomiya$ nslookup -type=txt debug.opendns.com.
Server: 2001:558:feed::1
Address: 2001:558:feed::1#53

Non-authoritative answer:
*** Can't find debug.opendns.com.: No answer

Authoritative answers can be found from:
opendns.com
origin = auth1.opendns.com
mail addr = noc.opendns.com
serial = 1612281682
refresh = 16384
retry = 2048
expire = 1048576
minimum = 2560

Yoshihisas-MacBook-Air-2:~ yoshihisakomiya$ nslookup -type=txt which.opendns.com. 208.67.222.222
Server: 208.67.222.222
Address: 208.67.222.222#53

Non-authoritative answer:
which.opendns.com text = "r2.lax"

Authoritative answers can be found from:

Yoshihisas-MacBook-Air-2:~ yoshihisakomiya$ nslookup whoami.akamai.net.

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rotblitz February 03, 2021 11:55 (Edited February 03, 2021 20:52)

You are using a DNSv6 service.

Server: 2001:558:feed::1
Address: 2001:558:feed::1#53

Configure your IPv6 settings with DNS server addresses from the following list:
::ffff:d043:dedc ::ffff:d043:dcde ::ffff:d043:dede ::ffff:d043:dcdc

Btw, the third command output is still missing, but I don’t need it anymore.

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fukuro February 14, 2021 23:40

I went to System Preference -> Network-> then clicked on "Advanced" box on bottom right.

Then clicked on "DNS". Then clicked on + next to IPv4 or IPv6 addresses.

I pasted ::ffff:d043:dedc ::ffff:d043:dcde ::ffff:d043:dede ::ffff:d043:dcdc in the empty space and saved. Did I do correctly?

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rotblitz February 16, 2021 08:04

Post a screen shot of the page where you have configured this.

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fukuro February 17, 2021 19:35

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fukuro February 17, 2021 19:36

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fukuro February 17, 2021 19:37

After I clicked OK, it didn't change anything for parental control.

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fukuro February 23, 2021 22:52

Was I supposed to copy ::ffff:d043:dedc then click +. Then copy ::ffff:d043:dcde then click +?

When I clicked "OK" on the first code(::ffff:d043:dedc), the code changed to ::ffff:208.67.222.220

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