Spectrum Charter does not appear to permit OpenDNS content filtering
People really need to know this: There appears to be no point whatsoever in having an OpenDNS account if you rent your router from Charter/Spectrum. You can't use Family Shield, and this OpenDNS account doesn't work either. No way, no how. I don't know if getting a different router would help.
And if the Bot reply guy or whoever it is gets rude with me on here, as I see "him" being rude to the other people over the years who have raised this question, I will be rude right back, so don't try it.
This was a great product, and it's really Spectrum that I'm angry at, but I also think it's unfortunate and weird to see the support person or robot or whatever it is being rude to perfectly polite people on these chat boards over a period of *years* who are raising this issue repeatedly. Why not just admit that Spectrum/Charter is behaving badly for some reason and not allowing OpenDNS content blocking to work on their routers? Or maybe OpenDNS to work at all? It's their problem, not yours, but people might as well know. I'd like to get a router that would be easy to configure that *would* let me use OpenDNS. Any suggestions?
It sounds like I'm having a similar experience. Over the last couple of weeks I kept losing internet connectivity, progressively got worse to the point where I called Spectrum & they sent a technician. They ended up replacing my modem & router. Now I cannot set the DNS server addresses to use the OpenDNS servers. Another call to Spectrum confirmed that they no longer allow Residential customers to set static IP or static DNS addresses. The Spectrum rep on the phone also told me that even if I purchased my own router that I would not be permitted to direct my DNS servers to OpenDNS. When I asked them if switching my account to a Business would allow me to do this, they could not confirm. Is anyone else out there having a similar experience?
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