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  • Official comment
    Reg Ham

    It could be a number of things. If you are still encountering this problem may I suggest that you create a support request so we can troubleshoot this problem.


    When you create the support request please download and run our diagnostic tool via the support article below from a computer that is experiencing the issue. When the test starts it will ask you if you want to enter in a domain to test. In this field type in *****.

    ***After the test completes, copy and paste the URL into this ticket***. If you are experiencing difficulties copying the URL from the diagnostic tool, please use the steps at to take a screenshot of the diagnostic tool after it finishes.

    [Windows Diagnostic Tool](
    [Mac Diagnostic Tool](


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