what went wrong?? Blocking sites is not working at all.. its been many days


1 comment

  • Official comment
    Reg Ham

    Can I suggest that you create a support request so that we can troubleshoot the problem efficiently.


    When you create the support request please download and run our diagnostic tool via the support article below from a computer that is experiencing the issue. When the test starts it will ask you if you want to enter in a domain to test. In this field type in ***www.internetbadguys.com***.

    ***After the test completes, copy and paste the URL into this ticket***. If you are experiencing difficulties copying the URL from the diagnostic tool, please use the steps at http://www.take-a-screenshot.org to take a screenshot of the diagnostic tool after it finishes.

    [Windows Diagnostic Tool](http://www.opendns.com/download/windows/diagnostic)
    [Mac Diagnostic Tool](http://www.opendns.com/download/mac/diagnostic)


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