Solution for Homework Only Wifi Hotspot - OpenDNS settings

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    Reg Ham

    Please provide the model(s) of the Google router(s) and we can advise you as to whether or not the router can be configured to work with OpenDNS. Basically, you just need to access the router’s configuration page and input our DNS numbers. If that router was supplied to you by your ISP you will need to contact them for instructions on updating the DNS settings, as they may have loaded their own, proprietary firmware on the device. Otherwise, you will need to consult your manual or contact the manufacturer for detailed instructions on updating the DNS settings on that particular device.

    If the device can not have the DNS addresses changed please remove your router from bridges mode and place the router  in between the Google router and the rest of the devices on your network. You can then configure OpenDNS on that device and it will distribute the DNS settings to the devices on your network.

    If that fails please create a support request and when you do so please download and run our diagnostic tool via the support article below from a computer that is experiencing the issue. When the test starts it will ask you if you want to enter in a domain to test. In this field type in ***www.internetbadguys.com***.

    ***After the test completes, copy and paste the URL into this ticket***. If you are experiencing difficulties copying the URL from the diagnostic tool, please use the steps at http://www.take-a-screenshot.org to take a screenshot of the diagnostic tool after it finishes.

    [Windows Diagnostic Tool](http://www.opendns.com/download/windows/diagnostic)
    [Mac Diagnostic Tool](http://www.opendns.com/download/mac/diagnostic)

    The following link - (https://support.umbrella.com/hc/en-us/articles/234692027) provides more information regarding the diagnostic test.

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