Is there issues with OpenDNS. 2 weeks of issues.

vcit

May 18, 2022 16:00

I have had complaints from customers that they are having issues with accessing web sites.

I went into my Cisco Umbrella MSP Console today and I cant get to any Policy. it just spins and says loading.

Is OpenDNS having issues?

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3 comments

Reg Ham May 20, 2022 01:14

Hello,

May I suggest that you open a request so that the problem can be troubleshot throughly.

In that request if possible please include screen shots of any errors that are being received.

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vcit June 04, 2022 06:09

I have submited a ticket last week. Nothing yet. Each day I need to remove the OpenDNS client from user computers. When the uesrs try to open a site it just sits and spins. Or it is really really slow. As soon as Umbrella is removed. eveyhing is super fast and no issues.

Never have I seen this issue before.

What is crazy is that the user is still using OpenDNS via the DNS IP address with no issues. It seems to be just the client. This is with multiple clients, diffrent ISP's, Windows 10 machines.

I will just keep uninstalling until I hear somthing from support.

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Reg Ham June 05, 2022 23:33

Hello vcit,

Do you have the request ticket number.

If not please create a new request.

Thank you

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