Extending the time of non use before the account goes dormant

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tiaza2

August 06, 2022 14:57

I have had my account go dormant a couple times and have had no access to my stats because I went longer than 2 weeks between checking my stats. I'm a home user and have no need to check my account more than once a month usually. I would love to see the time extended to at least 3 weeks before they shut me off. I pay for access so I don't really understand the issue. What's the harm if customers are not available themselves of the service?

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  defanged August 29, 2022 19:25

  Hi-- Your question sounds quite reasonable to me. Who are they who are shutting you off? I check my stats maybe once a year, and I don't think that I've ever gone dormant (unless I'm dormant now but don't realize it?). Wishing you a solution to this issue. d  

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  tiaza2 August 30, 2022 05:03 (Edited August 30, 2022 05:05)

  That's how it used to work for me, too. I'd check it once a blue moon. If I found anything funky, I could go back quite far. As long as my subscription was paid, I had access. Then at some point, I logged in to find zero stats. When I contacted support, the gentleman told me that, paid subscription or not, if I don't log in at least every two weeks, they stop logging my stats. I'm a home user, FFS. I really can't be eating up a lot of space on their servers. It's very frustrating to faithfully pay my subscription yet have no access to my own stats beyond the last time I got them to fix it for me again because I'd let more than 2 weeks lapse again. I suppose I could understand this policy were I a huge enterprise, logging tomes of data. I'm wondering how you've escaped this draconian policy. Whatever it is, shhhh! Maybe they won't find you. And thanks for your good wishes.

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